Update the Incident Work Notes that Change has been Rejected

[Sakshi Lambat]

When the Change Request moves from Authorize to Scheduled state then Approval gets generated, if we reject the approval then the incident work notes must get updated that the 'Change has been rejected for the incident'. Please help me to figure out this

[Sakshi Lambat]

Hi @Dr Atul G- LNG,

Yes...but I want the work notes of incident to be updated when the approval gets rejected for the Change request

[Dr Atul G- LNG]

Hi @Sakshi Lambat 

The code is reference , just take this as base and make changes as per your requirement. Try hands and keep growing. 

[Marcos Kassak]

Yes, you should. Since the trigger will be a rejection on change_request and then the update on incident table will be made through the script.

Let me know if you have any other doubts.

[Sakshi Lambat]

Hi @Marcos Kassak 

I have added this conditions, and also your script but the incident worknotes are not getting updated

[Marcos Kassak]

Hi @Sakshi Lambat,

Make sure to change it to After, then test the process again. Since you added the conditions to the BR, use this script instead:

(function executeRule(current, previous /* previous state */) {

        var incidentGR = new GlideRecord('incident');
        if (incidentGR.get('rfc', current.sys_id)) {
            // Update incident work notes
            incidentGR.work_notes = 'Change request has been rejected: ' + current.number;
            // Here you can also add a status change maybe
            incidentGR.update();
            gs.addInfoMessage('Incident work notes updated for rejected change.');
        }
    }

})(current, previous);