Update the Incident Work Notes that Change has been Rejected

[Sakshi Lambat]

When the Change Request moves from Authorize to Scheduled state then Approval gets generated, if we reject the approval then the incident work notes must get updated that the 'Change has been rejected for the incident'. Please help me to figure out this

[Sakshi Lambat]

Hi,

Getting this error...and if i remove parenthesis then the work note is appearing multiple times in a loop

[Marcos Kassak · Accepted solution]

There is definitely an extra } there, try this:

(function executeRule(current, previous /* previous state */) {

        var incidentGR = new GlideRecord('incident');
        if (incidentGR.get('rfc', current.sys_id)) {
            // Update incident work notes
            incidentGR.work_notes = 'Change request has been rejected: ' + current.number;
            // Here you can also add a status change maybe
            incidentGR.update();
        }

})(current, previous);

[Sakshi Lambat]

Again the worknotes are getting multiple times

[Marcos Kassak]

Can you share more screenshots? From your condition and the work notes being inserted. I'm afraid that there are other rules overlaping.

[Sakshi Lambat]