Update updated by with the help of background script / Business Rule on SCTASK

[Mukul Sharma]

Hi All,

Whenever anyone update the sctask updated by name should be specific user in worknotes.

Like if User A update the sctask and added "abcd" in worknotes then abel tutor name should be come.

I am using below background script but somehow it is not working:

var ri = new GlideRecord('sc_task');

        ri.addQuery('sys_id', 'b452e08d4715d2109add3833e16d43fa'); //sys id of sctask

        ri.query();

        if(ri.next()){

        ri.work_notes = "Asset state updated successfully in Asset Explorer.";

        ri.sys_updated_by = "abel.tuter";

        gs.print(ri.sys_updated_by);

        ri.update();

            }

[Astik Thombare]

Hi @Mukul Sharma ,

I don't think we can update some system fields like updated by , created by . refer below KB article and according to it

Some system fields like below does not get updated from Some old value to a new value through any APIs or Scripts manually!!

1. Updated by
2. Created by 

KB Article - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0859763

However , as a workaround you can create Scheduled Script Execution .In it we have option to Run As (By default it is not present on form  you need to add it ). Please check below screenshots 

Result 

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Thanks,

Astik

[Brad Bowman]

You can try adding ri.autoSysFields(false) before the update.  I hope this doesn't work - kind of undermines the validity of Updated by being a system field.

[Astik Thombare]

Hi @Brad Bowman  ,

Even after using autoSysFields(false) . It is taking updated by as current logged in user 

Thanks,

Astik