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Updated by field in incident form is showing as guest when I am passing data from third party

sahil toraskar
Tera Contributor

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 In incident form when I am updating incident from a third-party app it is displaying as a guest in the updated by field. I want the user name of the one who is updating from third-party app in updated by field

1 ACCEPTED SOLUTION

@sahil toraskar 

strange

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

10 REPLIES 10

@sahil toraskar 

but consuming any API endpoint in ServiceNow requires credentials

So are you saying you are consuming ServiceNow endpoint without any credentials?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

No, I haven't added any credentials while doing inbound integration just added the webhook URL which I had gotten from scripted REST API.

 

I have used credentials for doing outbound integration for that I have added Client Id &Secret in Servicenow from third party app and added redirect URL from Servicenow to third party app

@sahil toraskar 

strange

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

DanielCordick
Mega Patron
Mega Patron

Are you updating via API or through inbound action? 

I am using scripted rest API and I have added a webhook URL in my third-party app. I want the logged user of third-party app to be displayed on ServiceNow updated by field