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Updating existing Catalog item with Now Assist Creator

Menalik
Kilo Guru

Is it possible to update existing catalog items with Creator? All skills are turned on and I'm able to create new catalog items with AI, but I do not see an option to modify an existing catalog item with AI.

Am I missing something?

1 ACCEPTED SOLUTION

Menalik
Kilo Guru

I wanted to add new choices and dependent choice fields to an existing record producer, then add an approval step into an existing flow. ServiceNow has confirmed that Creator will only work when created new catalog items. It will not work for updating existing catalog items unfortunately.

View solution in original post

2 REPLIES 2

GlideFather
Tera Patron

Hi @Menalik,

 

could you possibly explain how do you want to modify it? please share some context

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Answers generated by GlideFather. Check for accuracy.

Menalik
Kilo Guru

I wanted to add new choices and dependent choice fields to an existing record producer, then add an approval step into an existing flow. ServiceNow has confirmed that Creator will only work when created new catalog items. It will not work for updating existing catalog items unfortunately.