Urgent | Help me Write Business Rule. send a Email notification just after 2 hrs of INC creation.

[Mayank_Mishra]

I want to send a Email notification just after 2 hours of Incident creation time. Tried with Condition builder in "when to send " section of notification, also created Event and trying to create Business rule trigger this event just after 2 hours of incident creation. kindly suggest possible way to achieve this requirement either with Email Notification or Triggered by Firing a Event. Help write Business Rule to trigger event Just after 2 hrs of INC creation time.

[Alp Utku]

You can consider using flow designer to satisfy your requirements.

https://www.youtube.com/watch?v=2Oy1td1H0BE 

https://www.youtube.com/watch?v=nYdhLaX2EOo 

[Sai Kumar P]

Its best to go with Flow designer instead of a Business Rule. Follow the below steps and attaching the Images of the flow for your reference

1. Create a flow with Trigger condition as "Record Created" - Incident.
2. In actions, select "Wait for Condition" - Drag n Drop the Incident record, set conditions to active=true, add 2 hours.
3. In actions, select "send notification" - select the notification that you've created.
4. Complete the flow to automate the notification process.
Please mark as help if your query is resolved.

[AnveshKumar M]

@Mayank_Mishra 

Register an event in your event registry and create your notification with trigger as the event fired and select the event name you created earlier.

Then, you can use the following script in your after insert business rule.

(function executeRule(current, previous){

   var gdt = new GlideDateTime();

   gdt.addSeconds(7200);

   gs.eventQueueScheduled("YOUR_EVENT_NAME", current, "", "", gdt);

})(current, previous);

Please mark my answer helpful and accept as solution if it helped you 👍✅