Use Delivery Time from Catalog Item to set Due Date on Requested Item

[Isak]

Hey,

I need to be able to set the due date of requested items using the delivery time field from the catalog item. I know that normally the due date is calculated from the workflow itself, but the customer is using the same generic workflow for a lot of different catalog item. 

[Suseela Peddise]

Hi,

Make sure you have set the 'Expected time' in the workflow properties to '0' days.

If I have answered your question, please mark my response as correct and/or helpful.

Thanks,

Suseela P.

[Suseela Peddise]

It should work, we are using the same approach to calculate the due date from Catalog item delivery time field.

[Isak]

Yes i already did that, and then the due date is the same as opened date. for some reason that rule is not working. In the workflow i set 0 and then i tried with relative duration and still the due date was being set as the opened date

[Sumanth16 · Accepted solution]

Hi ,

Please go through below link:

https://community.servicenow.com/community?id=community_question&sys_id=eb41ffc8db59c090d82ffb243996...

Please mark it as helpful if it helps.

Thanks,

Sumanth