Hi there, I have a problem that the Priority is not auto-update based on the Impact and Urgency. I've created a new Data Lookup Definition for the service request, and the Matcher Table is followed by the Priority Data Lookup [dl_u_priority], which t...
Hi friends, I am working on code. assign();function assign(){gs.addInfoMessage('Hi'); ///// line 1current.u_id = '123'; ///// line 2current.u_cost = '123'; ///// line 3 } line1 : Workingline 2 : Now working ... u_id field is...
Hi All, I have a table which contains number records updated in two tables in 24 hours. This is a scheduled job which runs once a day and create new entry with number of updated records.Now I need to send email when scheduled job fails . How this can...
Hello, Where we can verify the Current version of the instance? I need to see the check on which version my instance is running on? Any help will be appreciated. Thanks!
Hello,I have a reference field on a service catalog item. It is a reference table that is tied to the users. Is there a way to make it so that I can have multiple entries in that field, or can only one be allowed? I want to use this field for a CC: f...
I have to add another 2 fields in below screenshot of service portal list, where I can change can some one help me.
Hello Community, I am going through a tough request involving Universal Requests: When creating a primary ticket (can be either an Incident or a Requested Item) from a Universal Request (UR), if that UR is restricted (Restricted flag) then attachment...
Hello, me and my team are trying to utilize the transition condition for states in change models, in order to push change records from Scheduled to Implement automatically when the start date has passed. For that: we’ve created a change model that ha...
Hello friends, There is an OOTB UI Action which I do not want to customize.My requirement is that the UI Action is visible based on some condition / inputs on the page. Can I achieve it through UI policy or client script ? Please suggest.
I hope I am asking this in the right forum. If I use the general search on the top right side of the ServiceNow window for Incidents and pick a random incident and open the incident. I can view all the work notes in that incident on the order they we...
Hi friends,I am working on RITM workflow.During entire flow, I am creating 5 catalog tasks one after the other for 5 different groups. My requirement is that when a group attaches a file to catalog task then the same file should be attached to other ...
Hi Community, When user selects some variables values as approved from the dropdowns on catalog task, i want to check some checkboxes on the cmdb_ci form.For e.g., if xyz is selected as approved from the dropdown list, then it should check xyz checkb...
Hi,In Catalog item if i select something then some of the variables should be read only. If i select anything from Registered vehicles then Brand, place of registration, plate number, vehicle color is auto populating.Here i want to put all those fiel...
Hi There, Greetings!!! I am copying records from Table A to Table B on condition If field of Table C is set to "Selected"I have a requirement to copy string value "Number" which is on Table A to reference field "CWD Number" on Table BI have written a...
Hi,In Ui policy condition i am not able to see the "is not empty" in the dropdown list as mentioned in the below screenshot.Please help me out how i can see for the same. I want to keep that field is not empty then only i can write the ui policy acti...
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