Convert Attachment as Binary files.
Hi, Is it possible to convert service now attachment as binary files using script. If yes, can you share any test script? I've analysed Service now provide capability to convert base64 and bytes. Regards, Suresh
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Cleaning up Dashboards - need help (delete a dashboard group)
We have built up a mess of dashboards (180 of them). And people can see too many dashboards (e.g. like many of the system MID dashboards, or a bunch of CMDB dashboards they don't need, or test dashboards someone created). It makes the system messy ...
remove an article template from a kb base
Hi all,how do you remove an article template from a kb base, even though there are articles using that article template.is there no way to remove this article template from the kb base? Thanks,Carol
script not working from BR/workflow
Hi All, I'm trying to generate a dynamic excel attachment from script. It is working perfectly fine but not from BR/workflow.And also I'm getting all the logs with perfect value. Please suggest how to make it work from BR n workflow.var selected_inc ...
Resolved! What are the Pros and Cons of extending the Incident Table ?
What are the Pros and Cons of extending the Incident Table ? If I go through the community posts from the past, I can see - Licensing Implications- Business Rules running on task table or incident table that calculates something . Can this be elabor...
Resolved! how to display value of variable having different data types like number,string,images,date &time et
i triggered a survay once a RITM is closed and those answers i want to capture in additional comments but it is storing only backend values for answers . can any one correctme in the code which i have written (function executeRule(current, previous ...
Resolved! when Incident Priority is changing to 1 - Critical then show a confirm popup message to confirm priority change. "Priority will be changed to P1. Are you sure to proceed with this action?
"when Incident Priority is changing from 3 - Low or 2 - Medium to 1 - Critical then show a confirm popup message to confirm priority change with OK or Cancel buttons. "Priority will be changed to P1. Are you sure to proceed with this action?" If us...
Report module > report against a Approvers on Change Requests
There used to be a "location" for questions on Reporting, but can't find it anymore. I'm trying to build a report that would list all change requests assigned to a specific team, and then list out the full list of approvers tied to that change (appr...
View Responses in Rows [Surveys]
Hi guys, I have created a survey for our organization, now I am viewing the participants' responses, however, I don't have a related link View Responses in Rows as I have seen from our previous surveys. Can you guys please assist, I need that link?
How to create a report on the Number of escalated cases (and to which case officer) and another displaying the number of cases handled and closed in 2nd-line?
How can I create a report to show the number of escalated cases (and to which case officer)? as well as another report that displays the number of cases handled and closed in 2nd-line? and the best type of reports for these. Thanks in advance!
Resolved! Using IP Address CMDB Class (cmdb_ci_ip_address) as opposed to the IP Address attribute
Hi Community, I keep wondering what an interesting use case is for using the cmdb_ci_ip_address CI Class as opposed to just store the IP address as an attribute of e.g. the Server Class? I suppose there is a valid story behind this, but just can't th...
Create a catalog task when ritm is assigned to someone
When ritm state is work in progress and assigned to is not empty then catalog task should be created . How to do this in flow designer?
Resolved! Increase export limit of a excel file
From where can I increase the limit of rows exported from an excel file?
Resolved! How do we set dynamically URL Survey link in the email notification.
I have requirement to pass the Survey link within the notification.When we move update set from one instance to other instance. The URL should open as same DEV, TEST, PROD @shyam10
Resolved! Regarding - ServicePortal and Widget Development
Greetings. I spent my Christmas and new year break to learn HTML CSS AngularJS a bit more.I worked on JavaScript both on client level, server level, creating multiple REST, Scripted REST API and problem solving logics. I want to explore the area of S...
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