Super simple one (I hope). I'm trying to build a report to see all our KB articles. But the "versions" is creating a lot of clutter. I just want to see the most recent version of every article (published or not published). Example - if I have an art...
Hi All, In my catalog item, I am using "Account" variable which is a multi-collector variable. Now once, my request is submitted a subflow is supposed to be triggered which will run "for- each" value of Account. Now, in order to achieve this, I used ...
I have created a custom table as per the client requirement and mapped those custom table fields in ETL Entity Mappings and trying to create a record over there but it is not happening and no record is getting created. I have put down logs in the co...
I have some Incidents (INC) that contain Incident Tasks (TASK) and would like the Incident to auto-resolve when all Incident Tasks are closed to prevent anyone from having to manually resolve the Incident ticket itself (all actionable items are conta...
There are two fields last name and name. So when I enter something in last name field. The first letter it needs to be populate in name field. I used below code:Using onchangeVar name1= g_form.getValue('lastname');Var f1= name1.charAt(0);g_form.setV...
Hi, I'm using the 'Ask for Approval' action on the flows of my catalog items. When the user rejects the RITM, then the following window is being displayed: However for one particular flow it just rejects the ritm without showing the above window. Ho...
Hello Team, Am trying to auto populate user location in service catalog using script include method and client script, when ever am selecting username. Below is the client script i have written:function onChange(control, oldValue, newValue, isLoadin...
Hello, I would like to set the state on the incident record to "Awaiting Change" when a Change is created from an incident, by updating the existing "Create Normal Change" UI action. Please guide me through this.
Hi guys Are there any recommendation on the number of seconds that you can set on the "Auto Flush" especially for the sys_log tabel? Right now its 90 days - don't even know if that it OOTB. Thanks in advanceSøren
Hello everybody, I want to create a database view where to see data from the following tables: task_sla, sc_task and incident - as I need to be able to see all task_sla associated with Incidents and Catalog tasks on the same view, together with the ...
I have a variable that contains a reference field that references the sys_user table.I have added another two fields for Email and Department and I would like to have them auto populate with the related information for the selected user in the Reques...
Hi All,I need help with a ServiceNow case, I have the following email scheduling requirements: 1) Schedule emails to be sent every Monday at 10 AM.2) These emails should contain 'URLs to a list of incidents and RITMs records' , probably hard coded be...
I have created email notification on RITM table i need 3 links on the same notification , 1 is for RITM number and other 2 for sc_task , I am using below for RITM number link .but how can i achieve the same for Catalog Task no. on same notification ...
As per requirement we need to provide a drop down list to select any one of the "From" address on email_client page. Unable to find this where i can add it, searched in ui page, ui macro, couldn't find it. Explored email client template, quick messag...
Hi All, Actually, I need to send an email notification to the 'assign to' user managers on incident form if the incident state is in progress at every Monday. For this, I have used run script scheduled job in the script I have mentioned the below cod...