Resolved! SLA Response
I need to know what the triggers are for SLA Response.Obviously, the start condition is when the incident is created.What stops the Response clock?
Forum Posts
Resolved! need to display only the users in incident caller who is having same company value.
Hi , I try doing " need to display only the users in incident caller who is having same company value." with caller adv ref qualifier. but not working can anyone help. bascally if 10 users have company set as xyz, then if I select any 1 of the user ...
How to add placeholder without using g_form.getcontrol method in client script
How to add placeholder without using g_form.getcontrol method in client script?
Resolved! Notification email script
Hi,I added description (${description}) variable in notification body. The description contains these detailsArea: Mid-WestRestaurants : 1111_CaliforniaSpecific Shifts: Weekends, weekendsIssue : testSo I need to fetch 1111_california from body and ad...
Resolved! Hi, How to create custom widget in ServiceNow and widget communication ?
Hi,How to create custom widget in ServiceNow and widget communication ?
Can some one will help me out HRSD Real time use cases
Hi,Can some one will help me out HRSD Real time use cases. how the requirements will come for HRSD Module. Thanks,
How to allow numbers and decimals in string
Hi All,How can we create regex to allow numbers and decimals in string variable.For ex: 1234, 12334.89 Thanks!
How to do dot-walking in JSON when attribute are not static?
Hi Team, How can we read an attribute when dot-walking attribute are not static. example :- I want to read an attribute - 'cancel' (static), but for reading this I need to dot-walk from result. Issue is, attribute - '11633', 'Underground Terminal', ...
Resolve Time Column does not captures the time when the ticket is resolved
Once we enter into the Incident Management>All incidents, we find Resolve time column on the displayed table.The "Resolve Time" field is automatically updated when a ticket is put in a "Closed" state, this field is not updated in any other state.The ...
Show "System" instead "User Name" when field changes in Work notes
Hi All,I have a query:When a task record is created by the logged-in user, they can see in the work notes, "Task123 (Number) has been opened." Subsequently, an Advance Work Assignment (AWA) occurs to assign the ticket to the respective group and pers...
Resolved! Adding a report to favourites list in Next Experience interface
I used to be able to add a report to the favourites list by navigating to "Reports", then clicking and dragging the report to my favourites (the same instructions are documented here: how to add report into favorites I've tried pinning my favourites ...
Can we create separate tab for emails on Agent workspace
Hi, I have a requirement that, need to create a separate tab for emails similar to attachments tab on Agent workspace.Once the requestor response through emails, all email communication should get captured /visible in this tab.If anyone is aware abou...
Difference between script include and BR
Difference between script include and BR
Resolved! SLA
How to automate SLA clock in such a way that it gets automatically resume & pause on the basis of store’s trading hours which could be extracted from Store Opening Times field from SNOW.
Show 100 records in a dashboard report
Hi All,I want to show 100 records in a dashboard report, how can I configure this? Thanks in advance
