User Criteria Not working for Specific Group

[Vamshi_ch123]

Hi I have requirement where the Catalog item should have the acces for only 2 specific groups, I have given those groups in Available for. But when I impersonate and check for the user who is not part of those Groups Still they can see this item and able to submit the request.

[Sagar Pagar · Accepted solution]

Hi @Vamshi_ch123,

Troubleshoot it by diagnose the user criteria for catalog item.

Service catalog ---> Catalog administration ---> User Criteria Diagnostics

add user and catalog item. It will show how user can see that catalog item.

Thanks,

Sagar Pagar

[Shubham Kumbhar]

Hello sRavani42,

Refer to the below steps,

You have to troubleshoot it.

-Go to the Service Catalog

-Catalog administration

-User Criteria Diagnostics

-Add the user and your catalog item

Mark helpful if you get the answer 

Thank You