HelloWe have report on Email SLA which we run every month to get the data. Everytime we run it just gives us the data of Achieved and Breached SLA's. I just ran the report this month and i see the report shows me the In progress and completed SLA's i...
Hi can someone please help me with this . I am workign on building service catalog items . I built one and moved that item to test instance and then tested it successfully. i need to send that catalog item's link to requestor to test and approve it...
My team works on both Incident's and Tasks. I am trying to build a report that will show all closed/resolved tasks and incidents today. Ideally it would show when one of my team members marks it as resolved/closed and not the systems reporting of...
Hello allWe are currently thinking of using the time worked field on incidents. I have been playing around and noticed it relates to time cards, I therefore thought hey time cards could be useful for our project managers who are constantly complainin...
Hi All,I want to audit Group[sys_user_group] table. Currently there are 29 fields on the group table and I want to audit only two fields which are - 'Name and Manager'. I have checked the audit checkbox for sys_user_group table from the dictionary. I...
Can someone help me out and see when someone updates the work notes and changes the state it updates the RITM 3 times in a row.I open a ticket with SN and they told me it was a business rule I created called Work Notes to RITM. Can someone take a l...
Hi All,I have a question, I am trying to get the task short description change based on what is selected when the from is submitted.On the form I have two variables: a reference variable named "Application" and a select box variable named "Request". ...
I'm having an issue not being able to load my homepage in Helsinki using the Homepage link. Homepage URLhttps://xxx.service-now.com/nav_to.do?uri=/home.doRedirects to https://xxx.service-now.com/falseEnds athttps://xxx.service-now.com/nav_to.do?uri=/...
Is it only used for discovery , or is it a scripting methodolgy
Hi All,I have a client script that will generate a change task when a communication checkbox is checked.But It is creating duplicate tasks each time user update something in the change request. How can i change this to make just create a task ticket ...
Hi there, I need to create a database view between Problem and Problem task tables. tried conditions nion where clause with prb_sys_id = ptsk_parent and prb_number = ptsk_problem; prb and ptsk being variables for Problem and Problem task tables. I ge...
Hi,I am new to ServiceNow. In fact this is the second day I am logging into this community and into an SN instance. We are implementing SN replacing some existing services. As part of that project we have to redo the rxisting integrations. The integr...
Hi,Thanks in advance for looking at this issue. I've reviewed quite a few community posts andrew.och asimpkin here that are similar in nature, but not quite covering my use case and a problem I can't seem to solve.I'm using Helsinki On-Call schedulin...
Hi All,We have a requirement as mentioned below:We would like it to be possible to move an incident from Cancelled state back to an open state for 10 days after the state was set to Cancelled. After the incident has been in Cancelled state for 10 da...
Still jumping into Service Catalog. Not sure I understand the difference between the Request Approval and a Requested Item Approval. Is the Request record/workflow where you will always capture the approval? Or can you also capture the approval ...
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