We run the Helsinki version of ITSM that adds these blue banners to indicate a certain procedure is to be followed for a specific customer.They were yellow in the previous versionUnfortunately these procedures are applicable only under certain circum...
Hi, If I have a related list called action and a field in a form called action no. Is it possible to just hide the action related list and no other related list tabs? Thanks
HiI am exploring the oncall scheduling to reflect the below shift patterns - however I am unable to enter a shift which has an overlapping:Shift Pattern:1:7am-3pm2pm-11pm10pm-7amWeekend On call standby2:12 hours shift7am-7pm7pm-7am4 days working, 3 d...
I have a simple workflow that includes a timer activity. I'm simply setting the answer to a value of 10 just for simple testing purposes. The problem is that the time just sits there and hangs. It never moves onto the next activity. The odd thing i...
Anyone have the roles and definitions for the Problem Management module in SNow? I have the ITIL roles and need to compare and contrast.
Hello Experts,I want to rollback in change management but the event is table driven not workflow driven. I mean - at any time if someone recalculate the risk, client want to rollback to initial state immediately.To accomplish we have a flag field and...
We are trying to create direct links to our ServiceNow ess_portal from an external site. We are using SSO.I can use the Deep Link Generator found here Deep Link Generator | John Andersen to generate the deep links. The user is redirected to the...
Hi Guys, Can anyone tell me the difference between gr.getValue(FIELDNAME); and gr.FIELDNAME;?/ Thanks in advance
HelloDoes anyone have any experience in introducing CI's at resolution also?Ideally I want all of our incidents to be opened with the CI the customer see's so for example - Outlook.Then when the team resolves the incident I want them to complete the ...
Need help with Incident Category/Subcategory association:I set up 15 categories and 100 sub categories. Each subcategory has the category in the Dependent Value field to associate them with the appropriate category. However, when I select a categ...
Hey guys, I've set up orchestration to add a user to a group in AD but am getting weird errors.I have verified the following:1) I am using the correct DC2) The group and the account both exist which I'm using3) The service-account under which my mid ...
I am working on report every week, but someone had updated this report, i can see the last updated date but not who updated this.
Hello guys,I need to send an attachment to a folder of MID Server .The idea is:Create an incidentAttach a file to the incidentClick on submitStarts a business rule that sends the attachment to a folder of mid server.I have found some discussions abou...
I am having a problem with my Reply in my inbound email actions. It is not setting the target table. After reviewing the HI KB ServiceNow KB: Inbound Email Action Target Table (KB0535511) I checked the email logs and it says it's skipping my inboun...
I've seen posts about email links going to Portal, but that's not what I need. We're using a SSO for ServiceNow and if we send out a notification for an Incident with the link to the Incident to a user that hasn't logged into ServiceNow yet that da...
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