We're looking for a way to apply templates to multiple records in the list view. Our initial thought was to simply enable the "List choice" option for our existing "Apply Template" UI Action, which works perfectly on the Incident, Problem, Asset, Enh...
Hi guys, on our CHG form we currently ask a yes/no question if there is to be 'Downtime?' - we want to change this so rather than asking yes/no, we ask 'Duration of downtime'? What is the best way (field type) to force consistency of answers. Ideally...
Hi team, This is probably an easy one. When I place the status/state of the incident on "Resolved" and try to Update or Save the incident. I expect to be thrown a message, stating that the Resolution Code and Solution field has be populated. i.e. Ma...
Hello everybody, I'm working on a business rule script to add a user's manager to a watchlist. I have a script that is working, and it validates the manager isn't already a member of the watchlist. What I'm looking for here, is maybe an idea on how I...
I have several views that I want my ITIL users to see besides default (e.g. metrics, major incident). However, there are several others I do not want them to be able to access. I gave ITIL the view_changer role. Then I went to the UI Views and added...
Hi all.I am trying to update the options available for one reference variable on a catalog item based upon the currently selected value in a second reference variable on the same form.Specifically, in Variable1 the user selects a type of phone to ord...
Hi Since Jakarta or Istanbul, there are some new Client Scripts available to check Start and End Dates against each other.Each Script uses the same function: validateStartDateBeforeEndDateWhere is this function? I can't find it in another onLoad Clie...
Hi all,So, i am looking to make the risk assessment mandatory before requesting for approval?What is the best way to do it? Please suggest ASAP.
Hi all, I would like to understand how and when the due date for an incident is set. I've been creating incidents in a sandbox, trying to find a pattern on when a due date is set but every try is a dead end: * please ignore the name, I typed that ...
Hello Folks, wondering if there is a way to find if a ticket is created in the business hours or not and set a flag based on the output. The requirement goes like this. Business Hours are 8 30am to 5 30pm. Incident is created between 8 30am and 5 3...
As per the documentation provided in below link ITIL users should be able to click on rota and schedule time off, however when I impersonate an ITIL user and try to click on it I do not see the button to schedule time off. Is this an expected behavio...
I need to modify a watch list field in order to allow to add users from fields in the form. I need the same functionality as in Workflow - Approval User, where the Users field allows you to select various references. That field has the following attr...
I am getting a error: Reference field value for u_location ignored: ZM02 even though my record is being updated with the correct value. Here "ZM02" is the unique value of location table. The value is present in the table also.
Team, Sorry I could not find any WIKI article on how to use 'Dependent Value' in defining a choice entry. Please note this is not at dictionary level . I am talking about the choice list that are configurable for a dropdown in sys_choice.list.
Users belong to groups having parent-child relationships as follows.I want to select a user with Tree Picker in a field on a form.According to this, I set up the field as reference to the sys_group table, and set the attriubute as "tree_picker=true"....
