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Resolved! workflow is stuck at begin after restart of its workflow

Workflow is stuck at begin after restart of its workflow. Here when "flag to yes " activity is reached i am restarting it via BRBR is as follows:createtask();function createtask() {   gs.addInfoMessage("restarting workflow");   current.u_response = '...

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dhruva by Kilo Contributor
  • 3538 Views
  • 7 replies
  • 4 helpfuls

How to create a new timezone

Our Service Portal will be used across multiple unique time zones. I have created a number of different digital clocks, partly using the method specified here:https://community.servicenow.com/community?id=community_question&sys_id=fbc5c721db1cdbc01dc...

Mike_Bk by Kilo Expert
  • 4953 Views
  • 4 replies
  • 3 helpfuls

Data Source/Import Set not automatically running transform

Using the following article, I have created an inbound e-mail action that is automatically creating a data source using the attached CSV file from an inbound email.  UPDATED - Use an email with an attachment to create a Data Source, Load Data, and Ru...

jshatney by Mega Expert
  • 2633 Views
  • 4 replies
  • 0 helpfuls

Resolved! no default on impact and urgency

Hi I would like to remove the default P4 when incidents are logged by the service Desk team as they are not always changing this to the correct impact and urgency. Can this be done?  

kirst by Kilo Contributor
  • 1627 Views
  • 8 replies
  • 1 helpfuls

How to fix NaN error?

Hey guys, I have a script include as follows:   var ourcompanyClientDateTimeUtils = Class.create(); ourcompanyClientDateTimeUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, { withinBusinessHours: function() { var retVal; // Return v...

Raza156 by Kilo Contributor
  • 4894 Views
  • 9 replies
  • 2 helpfuls

Resolved! Can a Check box be customized with colors

Hi Everyone, I have one request to set the colors for the Check box fields . Whenever user checks on the below checkboxes the color should be red for reporting and green for planning. Is it possible to have like that.. Please suggest me if anyone has...

midde2 by Giga Contributor
  • 1938 Views
  • 4 replies
  • 0 helpfuls

Large Historical data migration

We are in the process of migrating away from our current ServiceNow implementation to a new implementation but would like to retain our Task table in the new implementation as a separate table for reporting. The current Task table has over 2 million ...

ayman_h by Kilo Sage
  • 1601 Views
  • 1 replies
  • 2 helpfuls

Creation of multiple Sub tasks in order under multiple Parent Tasks

Hi I have a requirement to create sub tasks in order(Once the first sub task is completed, the other gets attached) under multiple parent tasks. Scenario:Based on the List collector field input on catalog item, I am creating multiple tasks under sing...

Sai62 by Tera Contributor
  • 2088 Views
  • 1 replies
  • 0 helpfuls

How to restrict list view of records using ACLs

Hi All,   i am using the below script to restrict users to access a module  var hasPriv = getUserDiocese();if ((hasPriv == true) && (gs.hasRole('admin') || gs.hasRole('itil'))) { answer = true; } else { answer = false;}//This function gets the logged...

Resolved! On hold reason field displays previous choice after save.

Have added a choice in state called 'On hold'. Have created a UI Policy based on this - that will display a mandatory field called 'on hold reason'. Have added choices to 'on hold reasons'. When I select 'on Hold', the 'on hold reason' field appears,...

Ronald_T by Mega Contributor
  • 2644 Views
  • 5 replies
  • 4 helpfuls

ServiceNow Best Practice for major outages

We are currently on Jakarta, considering an upgrade to Kingston What is the Best Practice from ServiceNow on handling an Outage.   Definition: Outage An issue that prevents 25% of a department from functioning properly, or one that directly affects r...

mcr1 by Kilo Explorer
  • 1577 Views
  • 5 replies
  • 2 helpfuls

How to configure SLA on catalog task for individual catalog item?

Hi Community,   There is a scenario in which it is required to apply an SLA on the catalog task table, to monitor the time taken by the fulfullment group(s) on the tasks. There are a number of catalog items for which this is is required, each having ...

Supratik1 by Giga Contributor
  • 5669 Views
  • 2 replies
  • 2 helpfuls