I have a business rule that is working fine with the exception of the update of the value of a field on another record (not current).All the Info Message displayed are correct but the value doesn't show in the CI record. I verified that if I enter th...
I am trying to export all upstream and downstream CI's of a specific CI.E.g. I built a report around the business service: "x", the report filter condition can be: Parent is x OR Child is x, and sort on Parent and Child. The report ran on the CI Rela...
I want to search user with email Id and User ID as well in the list collector for a variable in the catalog item.Please do needfull.Thanks,Kiranmai
Hello,By mistake one of our colleagues has removed the roles for a user. The roles removed were non-admin roles hence not inherited.Is there any way by which we can know what roles were assigned to a user ?Please help !Thanks in advance.Archana
Put this in the Change Management forum, but relevant to all - not sure there a general category. . . In a list view - eg when viewing a list of open changes, incidents etc I would like to group by, say, Assignment Group - which is easily done by rig...
Some of my email notifications are missing attachment (incidents attachments work fine, but both change request and Document Management are not working). I have checked the Include attachment box but approval users are not receiving attachments.Ima...
HI everybody, I wondering if anybody has a SOW for ITSA implementation to share with me. We ´re starting our first project implementation so I need one document template or guide to help us. Thanks in advance,Omar Ortíz
We are trying to create a service portal page.When a person clicks on My Approvals, they only get the top information (Requested for, opened by, RITM #,etc)It is not displaying the variables at the bottom. How can this be added
I'm doing some testing of loading up IP networks into the CMDB (cmdb_ci_ip_network table). We have a very large IP address space that we manage and there are lots or parent>child relationships, sometimes up to 4 or 5 levels deep. If you're familiar w...
I've got a business need to track some legacy information for various CI's. In total, there will be 8 new attributes that run across 32 different CI classes. Question to the community is, should I:A) Add the columns to the cmdb_ci table so that...
Hi, We've been given the assignment to present our IT-Operations services in a Service Catalog in ServiceNow.Together with our ServiceNow consultant we looked at the Service Catalog.To be honest, it still looks like a customer facing webshop for big ...
I've run into a bit of an issue with my Incident table and I'm 95% sure it has to do with something that was done in Change Management. I know both extend task and use the same state variable. I moved over an update set last night for Change an...
Hello! I am trying to pull a report for "repeat offenders" in the last 48 hours for the Service Desk. I was hoping to just run a report on the incident table and group by customer but only want to see grouped values that have more than one record. Fo...
Hi,I have a requirement to add a specific person to the Incident watch list when the "Caller" field is populated with certain users. Is this best done with a business rule or client script?Also, how would you configure it?Thanks in advance!Todd
As you can see, this does not utilize the screen real estate very well. Is there a way to change the width of the columns? In this case, the second row columns. I have tried using different layous, but they're all pretty terrible , UX-wise. Thanks fo...
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