Hello,I have a field with a default value that works on new incidents however when I try to use the "update selected" option in Service Now, the default option does not work. Is there a way to make a default option when doing "Update selected" as wel...
We are looking to start using outages in our instance soon. We have always had it enabled, but it's never been used. In this post, I'm talking about unexpected outages. I was wondering what the best practice is on opening an outage. Should it...
In servicenow,SLA duration is calculated from Start time to time stamp when the resolved time is updated/State is resolved.But I have a field called Resolved time which is a datetime field on my incident form.Now I want the SLA duration to be calcula...
Hi,Location based Incident Routing- to achieve this i used System Policy -> Rules -> Assignment i created Assignment Rule in incident form- when ever user or caller -location is " India" or "US" - particular group need to set for that incident.But ...
Hi,i have got a requirement from the customer to identify the assets requested in catalog as part of the bundled.firstly, how can i publish bundles items to catalog.i have created a category called bundle.then i created bundled model from that catego...
Hi everyone,I am new to ServiceNow development and I am struggling with this.I am trying to modify the change form so that:the [category] field lists all active CI classes. the values of this field should come from the CMDBthe [CI] field should be de...
Hello,I use the survey designer to configure a survey. In the availability tab i select "specific users". Then i go to save & publish. Mail notification says: click this link to take the survey, but there is no link. Where do i have tu put a link in ...
We've identified 700 machines that are missing a security patch. We've exported the data from the monitoring software into an Excel spreadsheet. Is there a way to import the data into 700 individual Incident records?
Hello All,Can anyone please let me know what Role is needed to create and export/import update set? Does it has to be Admin?Thanks,Rajan Mehta
While doing some research on the current buildout we have I discovered that our users can edit the columns that show up on a list to include ones that are not typically displayed to them on the incident because of our UI Policies. When these column...
I am trying to get my conflict checker to check against already scheduled changes. I know there is an option but since the Planned Start/End Dates are set to Date/Time, a change has to be at the same EXACT time to throw a conflict. Here is what I'm a...
As it is now, our shop is using one schedule for all of our IT maintenance. Regardless of whether the maintenance is on a critical business service or a single cluster node, we have to use the same time blocks to perform the maintenance. The way ...
When a Project task is created, and the Planned End Date is valued, after save it reverts to 1 day into the future from the parent Project's 'Planned Start Date'. If you go back into the Project Task and re-update the field, it saves fine, and upda...
Hi All,Recently we upgraded our instance from Eureka to Helsinki, and we noticed that the Additional Comments field behavior got changed. Now the label "Customer Visible" is not appearing sometimes and sometimes it starts to appear. So could someone ...
Templates are applying using Apply Template option. I could see an message showing that Field modified by Template for the fields which are modified by Template . I want track those Fields. I was able to get the Template name which has applied but ...
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