User Criteria Not Working (San Diego)

[machiavvelli]

I am developing a scoped application for a client.  I have two record producers on the home page of a Service Portal.

I am trying to configure the record producers to be visible only to certain specified groups or roles.

I have created user criteria and added them to the record producers under the "Available for" related list.

When I impersonate the proper user, I can still see the record producer and I should not be able to do so.

I have run user criteria diagnostics and it says that user should not be able to see the record producer, but that user CAN see it.

Should user criteria be created in the Global scope or my specific scope (I created them in my specific scope)?

What am I doing wrong?

Thank you for any guidance you can give.

signed,

- "Dead-end in Dayton"

[Mike_R]

Can you post a screenshot of your user criteria?

If you are using a script and are using gs.getUser or other similar methods, it will cause issues.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0727982

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0723759

[machiavvelli]

I have created this user criteria in the global scope and in my specific application scope.  It does not appear to function in either scope.