What is this pop up I am getting when I logged in.

MH3
Tera Contributor

‎03-24-2022 07:35 AM

When I logged In I get this pop-up. What is meaning of the below pop-up. Is this error ? Can I stop this from coming?

find_real_file.png

Thank you in advance 🙂

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dmathur09
Kilo Sage
Kilo Sage

‎03-24-2022 07:36 AM

This does not seems to be a error but an information message given by the Servicenow team.

Regards,

Deepankar Mathur

chrisperry
Giga Sage

‎03-24-2022 07:38 AM

Hi there,

This pop-up is related to User Analytics for Service Portal

To disable the pop-up you have displayed in your screenshot, set the glide.analytics.user.consent.popup.disabled system property to true.

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry

 

If this answer is helpful please mark correct and helpful!

Regards,
Chris Perry

shivambitanwar
Tera Expert

‎03-24-2022 07:39 AM

Hi MH,

 

You have to deselect the Enable Unauthenticated User Tracking field. So this pop up will stop coming.

 

find_real_file.png

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/build/service-portal/task/create-sp-analytics-settings.html

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Feddy
Kilo Sage
In response to shivambitanwar

‎08-18-2022 03:01 AM

Could you please tell me how to close this pop-up? It just says agree and we don't have any other option ?