Team, Just want to understand if there is any way we can reduce the Size of the variables inside the container? We tried creating the Onload client script to reduce the size, but its not working. When we try to change the Type Specifications on ...
Is there a way to change the fields that display for results of the global search? I changed the default view of the table, but the global search results didn't change.
In the list of widgets OOB for the Service Portal, there seems to be no Mailwidget? Widget list if you send a mail from the back, "standing in the Incident" this will OOB not be shown in the portal.And there is no way you could answer the mail from ...
Trying to update the incident categories to my incident form. I have gone to Tables but I cannot find where can I update the category and subcatergories. Jakarta, Enterprise
I would like to center align text in an Annotation Text field on a form. However, it will not honor the style tag entered into the field, example: <span style="text-align:center;">Item Details</span> Is there something more I should enter than a span...
What is the life cycle of problem with known error state? While working in problem I make a problem state as known error and update the record. Then my record was get in to the known error database. Then what is the flow of my problem and how it will...
Hi SNians, I am working on a Custom table that i have created and wanted to *IMPORT DATA INTO THE DURATION FIELD* AFAIK Servicenow accepts values in milliseconds. I have duration in excel ranging from 15 mins to 20 days. Understanding this i convert...
We receive standard forms via email from individuals outside of our domain. These email are generated by an auto process and are always sent by a generic Service Account that is not a user in our list. As such the RITM are "Requested For = Guest"...
I have created a textarea on Service Portal to retrieve rejection comments whenever any user rejects any approval.. i want to copy the rejection comments on approval table activity log. I am new to Service Portal please guide how to work on this requ...
Hi, I have written a script to show the total count of searches with zero result from text_search table. I need to display this count on a service portal page. When i tried including that script on the server side of the widget, page reloading was de...
Is it possible to edit a work note on a closed incident by an analyst with the itil role? I have created a ACL for the Incident table for the work note on the task table. This was a write rule where if the incident state was closed and the user was a...
Does anyone know how to upload SLA durations from a spreadsheet?When I export from SN, the system converst to seconds, e.g. 86400 for 1 day.But, boy oh boy, does it not like it that way on import. When I upload new SLAs from a spreadsheet (xls format...
My requirement is to create a priority matrix that calculates the urgency of a problem. I was able to configure the one in Incident, but now I need to do one for Problem. Any help will be greatly appreciated.
How to add more dependent values to one choice field?
Hello all, My team will be migrating to ServiceNow and a new phone system in the very near future. Unfortunately ServiceNow will be rolled out first which means we still will have voicemails being pulled out of our exchange inbox. How do you or mayb...
