Currently our system sends an email to the customer when their Incident is resolved and another when it is closed . With the Incident management rules we have, once an Incident is closed, it stays closed. The user has 48 hours when it goes to resolve...
Hi Team,I have a requirement that when an incident state is changed to resolved an email is to be sent to caller.For that I have created a email notification with condition defined in when to run.I have formatted the body and all.Now when caller clic...
How can we populate "Chassis Type" as a field in a column from table Asset [alm] ?
We are getting ready to migrate to Knowledge V3 and use Service Portal. I understand that in ServiceNow (not the service portal environment), Knowledge can be configured so that multiple knowledge bases can be created with different user criteria s...
We are planning an upgrade to Geneva and were reviewing the Upgrade Best Practice documentation. It says to look at log file sizeto check for excessively large log files. However I do not see a file size on the System Logs > System Log > Erro...
I have added the tree picker attribute to the Location field of the software license form. I am only seeing the lowest level of the hierarchy, even though there is a parent child relationship. This is the hierarchy that gets displayed:If I take o...
For enterprise licenses, what is the best practice to track licenses, manage their renewals, and assign licenses to users?
Hello. I have to set up a catalog of services so that it is visible only to Brazil's users.I am using the following script: var g = new GlideRecord ( ' sys_user ');gr.addQuery ( 'country ', ' BR ');gr.addActiveQuery ();gr.query ();gr.next (); A...
Attached is an example of what i am trying to do.We have a stockroom at a warehouse that ships certain assets to our stores, but each time they ship the asset out, the asset is automatically set to "In Stock", "Reserved" to "Generic Stockroom. All th...
We have a model that was created incorrectly as consumables. It should have been a hardware model. Can you suggest how best to convert these consumables into hardware assets?Teresa
hello guys i am new to development and scripting , can anyone explain me what does this condition represent(new global.StateFlow().validFlow(current, 'b46c02ca4f2d0a0097b3b82ca310c743', 'manual')), here sysid represent state flow record
Can we remove a particular recipient from Email Notification being sent. This Notification is sent to glide field recipients.Any suggestions will be helpful. Thanks!!
I need to show a popup in incident from to show all the computer present in the computer table,how can i perform this with the help of glide window.mainly all this must work in customized application scopePlease help me to solve itthis script i hav...
i need to hide some fields depending upon the user i.e if the user have ITIL role then he should have 10 fields to visible and if he got HR then 20 fields like ..step1 : open an incident -- INC0010015 then if you go point your mouse to Caller i (in...
We need to integrate Service Now with an FTP. The FTP will contain two xml folders. One of the folders will contain data from HP Service Manager 7.0 and the other folder will contain data uploaded from the Service Now instance. See attachment1. Can w...
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