User is not able to see Re-open action for incident button on the portal.

abhisek
Tera Contributor

‎07-27-2023 12:43 AM

User is not able to see Re-open action button for incident on the portal.

Can anyone please help me out.

 

Thanks&Regards,

Abhisek Chattaraj.

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sushantmalsure
Mega Sage
Mega Sage

‎07-27-2023 01:34 AM

Hi @abhisek  

Worth checking the condition of UI action against the record you are trying on for visibility.

If you are still confused: share the conditions of UI action (a screenshot of UI action) and analysis on how record qualifies for this UI action visibility .

 

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,Sushant Malsure
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