User is not able to set timezone

Vyanktesh08
Tera Contributor

‎08-25-2024 07:29 AM

Hi team,

 

There are 2 users

one user is able to set XYZ time zone in all the languages, but second user is not able to set,

one more point I want to highlight is in the dictionary of time zone XYZ time zone is inactive true. 

 

please guide for me this.

Thanks

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Allen Andreas
Administrator
Administrator

‎08-25-2024 10:54 AM

Hi,

Please see this support article for assistance: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714272 

 

Essentially, the issue may be related to system property: glide.timezone_changer.roles

and the 2nd user not having the right role to change their timezone.


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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