User is not able to set timezone

[Vyanktesh08]

Hi team,

There are 2 users

one user is able to set XYZ time zone in all the languages, but second user is not able to set,

one more point I want to highlight is in the dictionary of time zone XYZ time zone is inactive true. 

please guide for me this.

Thanks

[Allen Andreas]

Hi,

Please see this support article for assistance: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714272 

Essentially, the issue may be related to system property: glide.timezone_changer.roles

and the 2nd user not having the right role to change their timezone.