User not receiving notifications - no obvious reasons why!

[Alex Wheeler]

Hi All,

Very stuck here - we have a user who doesn't seem to be receiving engineer update notifications that other identical users in the domain (same roles etc.) are getting.

Conditions below:

Are there any obvious reasons that could lead to this issue occurring specifically for this user?  

Apologies if this is very simple, quite new to SNOW and still trying to get my head around it!

TIA,

Alex

[KevinConsultant]

these links are not available to me:
"Your role does not grant you access to this article. Please use Search to find related content." 😫