user with itil role alone need to edit list view....

[suuriya]

The following fields are editable by the ITIL role in list view

Short Description, Caller, Affected User, State, Category, Assignment Group, Assigned To

[Ankur Bawiskar]

Hi,

Can you explain in detail where this required and what is the use-case

Regards
Ankur

[suuriya]

Hi Ankur,

In incident, on default list view the following fields should be present 

Number, Opened, Short Description, Caller, Affected User, Priority, State, Category, Assignment Group, Assigned To, Updated, Updated By 

All fields in the list view are read-only
 
OR
 
The following fields are editable by the ITIL role:

Short Description, Caller, Affected User, State, Category, Assignment Group, Assigned To

[Ankur Bawiskar · Accepted solution]

@suuriya 

You can configure the incident list layout and add those fields

To disable list editing for all users

You can disable list editing using List Controls.  To do this:

1. Right-click on a column in the list view.  Select Configure > List Control.

2. In the List Control, change the List edit type to Disable list editing.

3. Save

Regards
Ankur

[Ankur Bawiskar]

@suuriya 

Thanks for marking my response as helpful.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur