State forced to Closed Complete after submitting a task

[Edwin Ng]

I am encountering an issue after submitting a form/catalog item request created from record producer, the state of the item is forced to "Closed Complete". I have verified that the default value for the state is correctly set to "Pending". I have also checked that all BR or Catalogue Client script are not affecting the submission by disable them.  The approval field is set to default value which is "Not yet requested".

I would appreciate if anyone would advise me on what other fields will affect the state field other than the approval field.

Thanks in advance.

[Sai Kumar B]

@Edwin Ng Can you check the workflow/Flow running on the record producer? Also, If it is the record producer check the script section in the record producer.

[Edwin Ng · Accepted solution]

Hi Sai,

Thanks for the advises.

However, it still show closed complete after generating the task record. For your info, I have disabled the flow to test when created a request, the state to stay at default value "Pending" but it doesn't. It still shows "Closed Complete". I am wondering if anything is broken within the servicenow internal process or somewhere is overwriting the state which I can't trace it out at all.

UPDATE:

I have found the cause of the problem. I have refreshed a reference variable in my record producer as the reference table for this variable was accidentally deleted. This field mapped to the default first item in the choice list, which is the active field, of my customized table after the refresh which I didn't realize and caused the issue.