user with itil role alone need to edit list view....

suuriya
Tera Contributor

The following fields are editable by the ITIL role in list view

Short Description, Caller, Affected User, State, Category, Assignment Group, Assigned To

1 ACCEPTED SOLUTION

@suuriya 

You can configure the incident list layout and add those fields

To disable list editing for all users

You can disable list editing using List Controls.  To do this:

1. Right-click on a column in the list view.  Select Configure > List Control.

2. In the List Control, change the List edit type to Disable list editing.

3. Save

find_real_file.png

find_real_file.png

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

5 REPLIES 5

Ranjith95
Tera Contributor

If we want to make The following fields are editable by the ITIL role:

Short Description, Caller, Affected User, State, Category, Assignment Group, Assigned To, how can we achieve?