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‎11-11-2020 04:26 AM
The following fields are editable by the ITIL role in list view
Short Description, Caller, Affected User, State, Category, Assignment Group, Assigned To
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Incident Management
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‎11-11-2020 04:55 AM
You can configure the incident list layout and add those fields
To disable list editing for all users
You can disable list editing using List Controls. To do this:
1. Right-click on a column in the list view. Select Configure > List Control.
2. In the List Control, change the List edit type to Disable list editing.
3. Save
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎10-07-2022 03:15 AM
If we want to make The following fields are editable by the ITIL role:
Short Description, Caller, Affected User, State, Category, Assignment Group, Assigned To, how can we achieve?