user with itil role alone need to edit list view....

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suuriya
Tera Contributor

‎11-11-2020 04:26 AM

The following fields are editable by the ITIL role in list view

Short Description, Caller, Affected User, State, Category, Assignment Group, Assigned To

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to suuriya

‎11-11-2020 04:55 AM

@suuriya 

You can configure the incident list layout and add those fields

To disable list editing for all users

You can disable list editing using List Controls.  To do this:

1. Right-click on a column in the list view.  Select Configure > List Control.

2. In the List Control, change the List edit type to Disable list editing.

3. Save

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Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Ranjith95
Tera Contributor

‎10-07-2022 03:15 AM

If we want to make The following fields are editable by the ITIL role:

Short Description, Caller, Affected User, State, Category, Assignment Group, Assigned To, how can we achieve?

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