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Username or Password invalid

tulasi8
Tera Contributor

12 hours ago

Hi Community,

 

We provisioned access for a user approximately one month ago and shared the login credentials at that time. The user was able to log in successfully initially. However, they are now unable to log in and are receiving an “Invalid username or password” error. We have since reset the password and provided the updated credentials, but the same error persists. Could someone please assist in this issue?
 

Regards,

Tulasi.

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron

12 hours ago

Hi @tulasi8 

Can you please check if this user account is locked out?

 

DrAtulGLNG_0-1777549060811.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
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tulasi8
Tera Contributor
In response to Dr Atul G- LNG

12 hours ago

@Dr Atul G- LNG its locked out false only

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Dr Atul G- LNG
Tera Patron
In response to tulasi8

12 hours ago

Oh, how are you setting the password?

 

DrAtulGLNG_0-1777549178104.png

 

Sometimes it’s a copy-paste issue. Are you not using SSO?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
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Tanushree Maiti
Kilo Patron

12 hours ago

Hi @tulasi8 

 

Check whether user got locked out. Sometimes they try with incorrect credential (consecutive 3 times) and it got locked.

Unlock it - it will work.

Else ask them use correct credential.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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