Users able to bypass mandatory field when editing INC state from list view

[Bcrant]

Afternoon, all!

We have a UI policy that requires users to enter an "on hold reason" when place INC state to "On Hold." The issue we're running into is that staff can edit the INC state from list view and bypass the "on hold reason." Any suggestions on how to prevent this without taking away the ability to change state from list edit?

[Karan Chhabra6]

Hi @Bcrant ,

You can create an ACL on incident table for the operation 'list_edit'

If my answer has helped with your question, please mark it as helpful and accepted solution.

Thanks!!

[AndersBGS]

Hi @Bcrant ,

As @Karan Chhabra6 have suggested, you can create an ACL for that purpose. Though, I would recommend you to instead look at why they need to change state from a list view. I would go the other way, and limit the possibility to change state from listview. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Bcrant]

Thank you both for the feedback. Since we do not want to restrict the ability to edit state from lists, I've decided to create a data policy which works both on form view and list view. I still have my UI Policy to hide the On Hold Reason field if state is anything other than On Hold.

Again, thanks for you feed back!