Users can edit Knowledge Article

[mallikabhupathi]

Hi all,

If a user is an ITIL user and has the 'knowledge' role, I want the user to be able to edit any article that is assigned to his/her assignment group.

For example, a user A is part of the assignment group BCD, I want the user to be able to edit any KB article that is in Draft or Published state to be editable where the assignment group is BCD.

How can this be achieved?

Thanks,

Mallika

[SanjivMeher]

In the knowledge base, you have option to select Who can read and who can contribute.

You can add the group to who can contribute, so that members in that group can update the articles.

[mallikabhupathi]

Hi @SanjivMeher ,

I do not want to give this user the ability to edit articles assigned to other assignment groups which are a part of the same Knowledge base. 

[SanjivMeher]

Did you try the ownership group option?

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/task/c...