Users cannot see Catalog variables in list reports

[Richard Thomas2]

Hi all,

I've built reports for users that include catalog variables - when I view the report I can see the variables. However when other users view the report - the variables are missing. Does anybody know what role/ACL is required for users to be able to see Catalog Variables...?

Regards

Rich

[Ankur Bawiskar]

Hi,

there seems some ACL issue if it is working for admin

please check Read ACL for sc_item_option_mtom and sc_item_option table

Regards
Ankur

[Ankur Bawiskar]

@Richard Thomas 

please check this table as well

Variables [item_option_new]

Regards
Ankur

[Ankur Bawiskar]

@Richard Thomas 

Out of the box all these tables READ ACLs has itil role

sc_item_option

sc_item_option_mtom

item_option_new

Regards
Ankur

[Richard Thomas2]

Hi Ankur,

Thanks for your help - the problem is that users can't see the fields on dashboards - this is what I can see

This is the view for the normal users - the variables are missing.

All the users are ITIL users but they still cannot see the fields

Thanks

Rich