Variable set-how can I create variable set using the variables i have created
Hello I have already created the variables for a catalog item how can I create a variable set from those 7 variables that I can use for all my catalog items?
Forum Posts
Resolved! Upgrade - Capturing repairs in an update set
I have read several of the posts on upgrading and update sets and they don't address my specific question.We have 3 environments. We have started in our sandbox to upgrade from Geneva to Istanbul. We are trying to get as much as possible back to ...
Resolved! Standard changes are created as soon as the template has been selected
Hi All,I am trying to setup the standard Change catalog, and the default behaviour is a little annoying.When you browse the catalog of standard change templates, then select one, a new CR form opens up on the screen. The issue is this has already bee...
How to trigger approval from flow designer
Hi Team, Can anyone help me with Flow designer,I want to trigger an approval to specific groups,based on the logged in users' country,so there are around 11 countries and 11 groups and in future the countries can get increased,so how we can trigger t...
Problem Managment - First Reported By is not populating in Related List
Hi All, I have a requirment "First Reported By field" Incident should be populated in "Incidents" Related List. Please help me how can we do this !!!In above i have addedd the Incident in First Reported By field . Now In Related List I can see Incide...
How to show/hide container in service portal.
How to show/hide container in service portal. Would appreciate if any help.
Resolved! How to return value to getXML function in client script
Hello, I'm calling a script include in my catalog client script through GlideAjax, which works fine. Nevertheless, I can't find a way to return the value to the main function. How is this possible? Preferably with an example. Thanks in advance for yo...
Business Services SLA
Hi,I was looking at the Business Services cmdb item and noticed it has a field named SLA.If you go to add an item, it will reverence an "Agreement" table with demo data of "Finance 99.99"I figured that data would be stored in the SLA Definitions tabl...
Flow Designer - Wait for Condition not working
Hi,I have created a flow designer. I need to wait for 5 minutes after the state is changed from On-boarding to Provisioning and i have added a wait for condition on the flow designer to wait for 5 minutes when the state changes to Provisioning which ...
Resolved! Error Message: Please provide Group with which this sprint should associate
Hello, I have users that are unable to create "Sprint" from Agile Development > Releases. I tested this in my personal instance and got the same error message. I have groups created with Type = Agile Team. Is this OOB functionality? Thanks for your h...
Resolved! How to configure servicenow to jira integration through rest message api.
How to configure servicenow to jira integration through rest message api.
Resolved! How to send approval for multiple users from the variable values selected from Service catalog reqest.
Hi all, In a catalog item, we created a multi-row variable set named Approvers. In that i added one reference variable in that which refers to (sys_user) table. i.e., Approvers list. Requestor will be able to select multiple users by using that ...
Resolved! Unable to call mail script in scoped application
I have a mail script that I am calling from notification but get a message script is not found. I tried to call it using scope name like ${mail_script:my_scope.getinfo} but did not work. How can i do this?
Resolved! Attach an attachment to a SCTASK using a script
I am creating a Scheduled Job using a custom script and want to attach a static document every time a ticket is created. The catalog item workflow creates the REQ, RITM, and SCTASK and is working as desired. However, I cannot seem to get the attach...
