Hi, We are facing some issues when we are working on multiple tabs in agent workspace. We have a ui action on case table and this ui action redirects us to catalog form so when we are working on two case at same time in agent workspace and if we clic...
I want to display Name + email AFTER SELECTING the user in list collector field.I can able to see name + email as list as shown in image, but i want to display after select
I want to update the existing flow, and also want to rerun the existing request which uses the old flow with the new flow.Scenario :- I have created the flow which has condition to check assignment group as ='xxx'; and around 500 request has been imp...
Hi All, Could you please let me know how to Create incident by clicking on QR code. Thanks, Priyanka
Hello Team,I need to know how I can set an user in servicenow to a value that never locks, its because this user is implemented in a web service and when is its locked the services can not be consumed by final users. So I need to set it to that value...
Hi Team, I have one requirement to add a field which is currently available in incident form to add in problem form. That is a field named 'Abc' currently available in incident form. I need to add the field 'Abc' to problem form. Could any one please...
Hi All, I have a Business rule from where i am triggering this integartion it is in a "XYZ" scope. and my rest message is in Global scope ,v i have changed the setting to All scope This is giving me error. 400 try { requestBody = { ...
Hello Everyone, I have a requirement where I need to send the notification via mail script with all the data in the requested item. Can anyone help me in achieving this.
Is anyone auto-generating requests based on the content of an incoming email? We have a generic email address that we would like to forward to Service Now and auto-generate requests. Sounds simple enough, so I was hoping someone had already implement...
Hi guys, As we are facing the issue related to the knowledge article body is missing for some of the article in Self service portal. we are using GBP instance as we have recently upgraded to San Diego version can anyone help me where I can able to se...
How are new assessment instances created in the asmt_assessment_instance table?
Hi Folks,Is it possible to integrate Service now changes with Calendar, so that it will reflect as a meeting in calendar of particular group who has to implement the change(Assignment group).Regards,Damini Tyagi
Hi, We have CSM activated and the majority of our communication runs through CSM cases, but we have a few monitoring systems that currently are integrated via email, i.e. an incident opens if a customer's CheckMK monitoring system sends an email to t...
Hi Can anyone help me with the solution of ' stopping an email for a catalog item' when the RITM is closed, notification is getting triggered from sc_ req table, iam not able to select the name of the catalog item in the conditions? Can anyone help ...