Hi, I am having one custom field 'Opened By Group' on one of my catalog item. It is having another field 'Requested For'. The requirement is that when we select any user in 'Requested for' the the reference field 'opened by group' should show only ...
Dear Experts, In our organization, we would like to use 'Dynamic Translation' plugin to translate KB articles especially and Agent conversations in the future. So we have followed the documentation and installed the plugins Dynamic Translations, Conv...
Hi All, I need to make read only some fields (opened, opened by,resolve,resolved by, closed) always on the form So please suggest me the best approch Thanks Hemachandra
Hi, I'm having an issue here , we had a requirement where we created a custom table and moved all assessment instances into the custom table but the issue is the "View User's Response" UI action not showing the responses in the Custom table, is there...
List of Plugins required for ITSM
Hi I have enabled conversations on virtual agent lite and are active in the Service Portal. How do I activate them in Employee Service Center? Thank you
How to trigger notification through flow designer. i am not able to get notification records into "send notification " in flow designer.what is the process to trigger notification through flow designer.
Can someone explain me what is a SCR record?
Can someone provide a good use case for the purpose of group types, why should I create them and please provide some examples of your group types for your assignment groups. San Diego release provides the following OOB group types: Agile TeamApprov...
Hi, Can someone please tell me which table is used in agent chat conversations? Regards, Pratik Randad
Hi ServiceNow Community, I toggled to the Template Bar and created a Template from a old Change Request but the Change Tasks associated to the Change Request were not added to the template. Is this not possible? Is there a way to add Change Tasks...
I am trying to create a flow from either a request or an incident that triggers a standard change. The standard change I would like to create should be based on a standard change template (where tasks are defined).However using the ITSM Spoke in flow...
Hey SNC,I know there are a bunch of open articles about the topic in the community, so I decided to put up an article with my solution of this.The case was: we needed to present the Resolution SLA elapsed percentage (time between start and end, minus...
when a catalog item request is submitted a notification will be triggered to the requestor. We have a field where the requestor can enter multiple email id's as shown in snippet. Now we need to send notification to all the mentioned email id's includ...
Hello community, The role snc_internal is assigned to inactive user automatically. Even if we remove the role manually it getting assigned automatically back to user. What could be issue here..? Thank you