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All variables are visible in RITM

I have a select box field with multiple choices and based on that fields will be shown/hidden. After RITM is submitted, in the variables tab, all fields are visible including mandatory. I've checked the UI policies which looks good. Even I tried to h...

Vikram3 by Tera Guru
  • 923 Views
  • 2 replies
  • 1 helpfuls

Resolved! How remove selected values from a list collector

Hi,I have a requirement to remove list collector selected values if we selection is more than 3 values.I should be able to enter the 4th value the list collector should not accept the 4th value when the user enters beyond 3 values. It should remove t...

Hari1 by Mega Sage
  • 1596 Views
  • 6 replies
  • 1 helpfuls

Image in service portal is not appearing properly

Hi All, I have a requirement to keep the image in top and place the widgets below. so i have added a container and added image in it. But it is appearing as single line. How to define the width or height to the image.In order to know the class , insp...

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kushi1 by Tera Contributor
  • 2023 Views
  • 3 replies
  • 0 helpfuls

Resolved! Email Notification Issue

I have some users that are not getting any email notifications i.e. open incident, approvals, etc... When I go into one of the notifications and click "preview notification," their name is crossed out in red and it states: "excluded recipients becaus...

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Beto by Mega Guru
  • 9045 Views
  • 8 replies
  • 17 helpfuls

Remove Pencil And cross icons from MRVS

Hi All,We have a requirement to populate affected users asset details in MRVS. And we don't want to give them option to delete or edit asset details. I was able to hide Add and Remove all Buttons but unable to hide Pencil and Cross icons.I already re...

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Community Alums by Community Alums  
  • 1060 Views
  • 3 replies
  • 0 helpfuls

レコードの自動採番について

■テーブルA taskテーブルを継承し、プリフィックス(PREFIXA)を設定 既にPREFIXA001のレコードが存在 ■テーブルB taskテーブルを継承し、プリフィックスは未設定(TASK)※taskテーブルのデフォルト 上記の状態で、テーブルBの新規レコードを作成した際に、テーブルAのレコードに対して連番(PREFIXA002)を取得して、テーブルBのレコード番号として自動採番することは可能でしょうか。可能である場合、その取得方法(スクリプト)を教えていただけますでしょうか。

Resolved! Remove next line from string

Hi All,  I want to remove everything after new line from custom field.  I am using This field transform script. answer = (function transformEntry(source) {var GR = source.u_description.toString();var index = GR.indexOf("Fault Offset:");var event = GR...

Resolved! Sending survey link in notifications: need help

I want to include survey link in the incident closure notification. I built a survey and enabled public access so that i can include the survey url in the incident closure email to take surveys. This is the URL i need to include in the email: Click h...

Nowlearner by Kilo Guru
  • 3357 Views
  • 10 replies
  • 4 helpfuls

Resolved! Knowledge article link is not redirecting to SSO login

We have SSO set up on our instance.  When clicking a link to a KB article, we get the "You do not have sufficient privileges to access this knowledge item" page if not already logged in to ServiceNow.  It does not redirect to the SSO sign in page.  W...

vinod18 by Tera Contributor
  • 1803 Views
  • 4 replies
  • 2 helpfuls

Add Additional Assignee to Incident Form

I have a user story that I am working on for a client with the following specifications. I know that the additional assignee field can be configured to the form using list layout (1), but could use some guidance for (2-5). Any tips/advice is apprecia...

davibow by Tera Contributor
  • 1819 Views
  • 1 replies
  • 1 helpfuls

Removing or disabling options from the state field list Option does not work

HelloI'm working on a Tokyo Version instance. I implemented the solution described on this link : https://servicenowguru.com/scripting/client-scripts-scripting/removing-disabling-choice-list-options/To my surprise the function disableOption and enabl...

Community Alums by Community Alums  
  • 865 Views
  • 4 replies
  • 2 helpfuls