Users cannot see Catalog variables in list reports

[Richard Thomas2]

Hi all,

I've built reports for users that include catalog variables - when I view the report I can see the variables. However when other users view the report - the variables are missing. Does anybody know what role/ACL is required for users to be able to see Catalog Variables...?

Regards

Rich

[Ankur Bawiskar]

@Richard Thomas 

Did you check the 3 READ ACLs I shared above on those 3 tables?

Regards
Ankur

[Ankur Bawiskar]

@Richard Thomas 

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur

[Alp Utku]

Your users need to add variables as columns into their reports to be able to have the same view as you. The variable names must present under Selected column of the report

[Richard Thomas2]

Hi all - Contacted SNOW about this and they referred me to this PRB1377514 

https://hi.service-now.com/kb_view.do?sys_kb_id=3867620bdbf984901cd8a345ca9619f3.

It's fixed in Paris and we are upgrading this weekend to fingers crossed that will fix it!

Thanks for your help

Rich

[Ankur Bawiskar]

Do keep us posted.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur