Users unable to embed videos into Knowledge Articles

toddpreece · ‎06-10-2019

It seems as though there is no end to the number of questions here around how to embed a video into a Knowledge Article. I've used most of them to successfully get it to work but currently its only working for admin level users. Here's what I've currently done as context. Set the sys_property to:

glide.html.sanitize_all_fields to false
glide.ui.attachment.force_download_all_mime_types = false
glide.knowman.use_document_viewer = true

The above allows me to successfully take some youtube embed code and add it into a Knowledge article with no issue

(e.g. <iframe width="560" height="315" src="https://www.youtube.com/embed/kfQunML-N0E" frameborder="0" allow="autoplay; encrypted-media" allowfullscreen></iframe>)

However, this does not work for other users or knowledge managers. What they experience:

Hit the < > button
Add embed code (such as above)
Article successfully previews the video
Hit save
Video and code is removed.

I'm assuming this is some sort of permissions issue but not sure where to start.

toddpreece · ‎06-10-2019

OK found the answer which doesn't seem to be in any of the other articles on this subject.

The ability to allow embed code into a Knowledge Article seems to be controlled almost exclusively (in London at least) by:

System Definiton -> Dictionary
Table = kb_knowledge, Field = text
Click the advanced view link
Set Attributes = serializer=com.glide.script.TranslatedTextXMLSerializer,html_sanitize=false

Adding the ",html_sanitize=false" string at the end solved the whole issue

May be worth noting that urning off the glide.html.sanitize_all_fields system property does not actually do anything in this case. The above works even if the system property is made active again.

View solution in original post

Mike Gallagher · ‎12-26-2019

Thanks Todd, that did it!

Robby Friedrich · ‎07-10-2020

There is an article in the product documentation for that 🙂

It took me a while to find it.