We have enabled AI search for our custom portal, but using the OOB search widgets.When searching with knowledge article number with space, it directly redirects to 'Form' page instead of article or search results page. If i am searching with number w...
How to auto-set the priority of the incident, when an incident is created through the inbound mail address of the particular assignment group to p3. How to set using business rules. Could you help here.
Hi,Issue: When creating change Tasks on the change form, the values in the List View Fields (Panned Start Date and Planned End Date) are not populated, but when the change Task is opened, the values are populated. Please find the below screenshot for...
We've got a new requirement to populate an info tooltip to clarify the Line Leader/Manager linked to an Asset on a Catalogue Item. Seemed a relatively simple ask, and I was able to deliver a few different solutions that work fine in the ITIL/Admin/De...
Hi there, Standard templates require annual review. This is currently done as a manual process which is an inefficient and time-consuming process Has anyone set a process to review standard templates on an yearly basis? If yes can you please share so...
Hi All, I'm running transform map, In field map even if we keep choice action as 'Ignore' , choices are getting created in ServiceNow instance also what is the purpose of the Reference value field name on the field map window of the transform map?Ple...
Hello All, We are working on surveys, redirected a survey email link to service portal. We are not displaying survey widgets on the portal. The requirement is, when the user clicks on the survey email link it should redirect him to the respective sur...
I'm attempting to use the Batch API (/api/now/v1/batch) but need to temporarily increase the response size. I've tried to update the following system properties but no matter what, the response size returned is 10MB (which is the default for most RE...
Hi everyone!I'm troubleshooting the issue with the plugin installation. It shows the message "Application installation is unavailable because another operation is running" and I tried a lot of suggestions on previously related posts but nothing helpe...
Hi Team,I want to restrict the external emails entering in the email client form,the email which are not present in the user table.Only users who are present in the user table ,their email should be allowed . Thanks,Karan
HI I am developing a smiley survey response. I am using surveys and assessments to do the same. The survey is sent and the user receives the emails like this. User clicks on a image and an inbound action is triggered to update the assessment ...
Hi,Could you please help me with this case!!1. When i create the change request, planned start and end date from the change request is not getting populated into the change task. (But when i update the change with new start and end date it is working...
We want to be able to add Standard Change Templates to the CAB agenda. In the CAB definition, I added the condition Standard Change Template version is anything, but when I tested the proposal still did not appear on the agenda.
Hi folks, I am going through https://nowlearning.servicenow.com/lxp?id=learning_course_prev&course_id=3d87783fdb558d50454eb0a239961970. I was not able to find the instructions for the labs. In a few videos, the instructor very briefly showed instruc...
Hi, I need a favor, how we can filter out the records updated by X user and the update done by this user is only on state field and on a Y date.Like if I use the filter option updated by is X and updated on is Y date then all records updated by that...