Forum Posts
How to modify the tool tip of multi row variable set displayed on a Catalog item form page in Servicenow
So there has been a requirement to modify the tooltip text "You can add only 50 rows" of a multi-row variable set to "You can add only (X) rows" where the value of x should be calculated based on the max_row attribute of multi-row variable set. Is th...
How to delete the records using scheduled job
Hi All,I have a requirement where, the schedule job should run weekly once and should find knowledge article usages table (kb_use) and delete records that are more than 2 years old (created more than 2 year ago).
Allow list editing for some fields for some group in incident table
Hi All, I have a requirement. In incident table only certain groups can edit some fields from list view. Any members who are not part of those groups should not have the ability to edit fields from list view. How to achieve? Thanks!
Resolved! How to add double quotes to array values
Hi All, I need to add double quotes to values in an array please help me on how to do that. Example: var arr=["servicenow,community"]; I have an array like this but i need the array as var arr=["servicenow","community"]; via server script Please tell...
Resolved! Unable to import date/time field data correctly from import set
I am importing data for a date/time field through import sets into servicenow. Target filed is a date/time field on the sys_user table. 1. target field format is a date/time field, date format on user table is default - (system dd-mm-yyyy), time zon...
Resolved! Ui action visibility and attachment check
I have requirement to create ui action named "review" it should visible to only the users who is the reviewer field on the form. and When the review button is pressed it's supposed to evaluate whether there's a screenshot of the certification verific...
Resolved! ACL Condition to see groups where logged in user is a member
I have a table X that stores document types which has group table as one of the reference.I want to define an ACL stating, user can only read records from table X if he is a member of the group.Ex: If there are 10 groups, and logged in user is a memb...
Resolved! Create catalog task only when variable is selected
Can anyone provide information on how I would create a catalog task only when a variable is selected? Currently, there are two tasks that are generated all the time, but only one needs to provision if the other variable is not checked at the catalog...
Resolved! Planned start time and Planned end time should be same in change request.
Hi Team,Can you please help me - attached script what is the result of it.if there is any possible to keep start time & end time should not accept. how add this step in below script.Onchange clientscript:-
Resolved! Change management Record Retention
Hi thereWe are in the process of having an audit done and are being asked what the retention period is for our Change Records.for the life of me =, I cannot track this information but have found the CI retention period.Does this align, is there any w...
GlideController not working in Scoped Application
Hi,I have created a scoped table and have the process flow configured but when I skip the states and moved from 1 state to another. All the skipped state also is checked as completed. I do not want this to happen. I am using the below UI Macro. But s...
Why was known error removed as a state on the problem record?
Why was known error removed as a state on the problem management workflow? It makes complete sense to be able to park records that have an unknown root cause in this state, attach the appropriate workaround/known Error KB article, and then one can re...
Resolved! Unable to set up approvers for standard change templates
Hi,We have just loaded the new Standard Change plugin but we are having issues with setting up approvers.I have added the approval_admin and approver_user role to a number of users but each time we try to create a new standard change template we get ...
Major Incident Management : How can we automate the Communication task after a first task is sent.
Hi Everyone, I am working on the Major incident management application in ITSM and got a requirement from the customer that if we can send the automated communication via email channel or MS Teams (already integrated for INC, CHG and SRM to chat with...