Create a change request from Requested item

Hello Experts, I am having query regarding what is the best way to provide a option to create a change request from the requested item. I know how to implement the above scenario through the UI Actions and through its scripts. Is there any other code...

Client Scripts for Multi-row Variable Sets

Client Scripts for Multi-line Variable SetsAfter selecting variable A reference item in a variable set, I want to automatically input the value of the A-B item associated with the reference record into variable B item. This is why the OnChange script...

Filter Management - Condition - "Assignment Group=" Edit field for multiple assignment groups

Hello all.I am relatively new to SNOW.Hoping to get some help with the following. Essentially, when I click on "My Groups Work" I can see all the assignment groups I belong to.When I click on the show/hide filter, I can see the groups I am in, simila...

Add a field on the Count Distinct aggregation options for reports

We are trying to create a report from the incident_metric table and we want to count the distinct values from the "Value" field. However, we can't see the field "Value" on the choices. How can we add this field on the count distinct choices?

To Learn About ServiceNow License and Process End to End

Hi Snow Expertise Team,was Looking out to know the complete process of Snow Licensing in a organization. Because i'am planning to get Snow Software in our Company .please would anyone connect with me. please consider this has high prioirty. 

Mapping of field in Asset & CI

Hi All, I want to map one field named as 'end of life'.How can i map this field in Asset & CI .This field is available in alm_hardware table and cmdb_ci_hardware table. Please suggest. Thanks .

How to extract specific text from string

Hello All, I am trying to extract 'Severity 3' text from below string however unable to pull it: START_REQUESTSUMMARY:Test incidentDESCRIPTION:Ticket created for Test User Test ticket /DESCRIPTIONREF:TICKET#234566CATEGORY:ISSUE_TYPE:SERVICE:ASSIGNME...

Set Email header

Hi,when catalog item is submitted, we have an email attached to the flow to send for logged in users. but when request is submitted by default the email header is showing instance link instead who submitted the request.Prod.xxxx.comHow to fix this? o...

OnCell Edit make a field readonly

Hi Can someone help me with how to make a field readonly onCellEdit (No ACL) function onCellEdit(sysIDs, table, oldValues, newValue, callback) { var saveAndClose = true; //Type appropriate comment here, and begin script below saveAndClose = false; ca...

Concatenate two fields into one

Im trying to copy the value of two different fields into one when a value is selected from a reference field. when a value is selected form a reference field, I would like to push that value along with the value in another field to a field where both...

How to auto populate current logged in user department in service catalog variables

How to check whether user having approver role but not approved or rejected from last 3 months?

How to check whether the user has an approver role but has not been approved or rejected in the last 3 months? This one's got tricky, just looking for suggestions for better solutions.

How to copy email received activity in RITM to SCTASK?

Created a flow designer that copies any email received activity that goes into RITM to SCTASK. But it is not working. The flow is not triggering at all. The flow works if/when we test it in the Flow Designer. The scenario is when an external user rep...