Resolved! What are different ways to trigger a decision table inside a catalog item flow?
How do I call a decision table inside the flow? How do I trigger it? I know how to call a flow inside a decision table but not vice versa
Forum Posts
The attachments and activity tab are not showing in SP if the request is waiting for approval.
The attachments and activity tab are not showing in SP if the request is waiting for approval. Is this OOB feature ?
Null values are not updating in Integration
Hii Everyone, I am currently working on snow to snow Integration with SOAP and web services using business rules,the inserting and updating of incident is working successfully. But when I am trying to update incident with null values that was...
Resolved! ITIL User can't request a Standard Change
My ITIL users can create "Normal" and "Emergency" changes just fine.I have created a new "Standard" change template, but when they try to select the Standard change from the list, they get the "not authoized" message. I even gave one a "change_manag...
How to create parallel task from flow designer for multirow variable
Hi Team,I am working on catalog item in which we are using multirow variable "DL-DLP name" so we want create parallel task from flow designer according multi row variable set.Means If there are 6 row or 7 row so according that 6 or 7 task should be c...
display user name, cost center & country
Hi All, i have a request where based on logged in user i have to fetch details from the user table regarding the following,(on load) cost centercountryuser id the value should change if the logged in user "requested for" is changed manually. (on chan...
Unable to rollback the changes made using background script
I tried changing the Class of a hardware catalog item to Vendor catalog item thinking vendor catalog item is child class of sc_cat_item using the following background script. var gr = new GlideRecord('sc_cat_item');if(gr.get(<sys_id>)){gr.setValue('s...
Service Operation workspace access to non itil user
Hello Expert, I want to provide Service Operation Workspace for non itil user, I have updated below ACL with 'sn_sow.sow_user' role and user also have the same access (sn_sow.sow_user).When I test with user, user able to see the Service Operation Wo...
on call scheduling question / issue
Hi Everyone I am looking for some help with the on-call scheduling functionality. The way we have it set up is as such; We have an On-Call Schedule set up for a Resolver group. In this schedule we have a primary and secondary roster, with members of...
Service operation workspace- amending first level card
How to amend first level card in overview page.I want to add a field (configuration item) to show in the card.
Resolved! Modify the Homepage in workspace
Hi All, I have created new workspace for a scoped application. It is OOB workspace only, I have not modified anything in the workspace, now users want to remove the critical tasks from the homepage of workspace. How to achieve thisCan anyone please g...
What do you do when an user leaves the company?
I am working on a plan to get notifications when a user leaves the company. We have multiple areas (CI owners/assigned to, CI class owners, assignment group mangers, queue owners, queue managers, Asset group owners/assigned to... I think you get the ...
Resolved! How to Relate Change Request with Projects?
What is the best practice/OOB way to relate Change Requests with Projects?
Connecting Contracts to Business Application
I am new to ServiceNow and I am looking for documentation or guides on how to achieve the following within ServiceNow. We are in the process of implementing APM and now have our Business Applications configured. How can I create/insert contracts for ...
Phone number fields on sys_user table. Mandatory area code.
I would like to like to make the business phone and mobile phone fields only accept the following format:(xxx) xxx xxxx. I understand the old Phone Number field data type "inherits from a string". Problem is I cannot find any entry with "phone" u...
