Knowledge management
Hi community,I was not able to see post a question button on knowledge homepage.I have enabled social q & a for each knowledge base.help me on that.Thank you.
Forum Posts
Resolved! Report - Change Request and Change Task
Need to create a report, where I can see the Main Line as Change Request and then the Sub lines as the Change Task related to that CHG with some details. for example: CHG1134 | [Details]CTASK 1 [Details]CTASK 2CTASK 3CHG2365CTASK 1CTASK 2CTASK 3
Get all variable name apart from one variable set
Hi Team-I have one variable set and some other variables on catalog item and we have ui action from which we are converting task to incident and all variable should be copy in incident .But I don't want to include variable of particular variable set...
Resolved! How does sys_auto_flush works ?
Hello Community,I'm trying to make a purge on some tables, i thought using the sys_auto_flush was a good idea, but i don't understand how it works.I tried to create this entry (for testing) :I want to delete all records on the table u_savxdsl that ha...
Update set Taking longer time to commit
Hello community! Hope everyone is doing great.My query is when I am capturing updates related to choice value ie "Choice list" in update set. when I move the same update to QA it is taking more than usual time to commit successfully i.e. 20-22 mins....
Restarting workflow that was completed.
Hi, Restarting a workflow is creating a new workflow context is this a expected behavior. Scenario is that request item was completed(workflow also completed) and workflow was updated. After which the request was reopened again which caused both old...
Workflow: Wait for condition activity
Hi,In the workflow "Wait for condition" activity is not moving further.Expectation : It should wait till the RITM state changes to one of closed complete (3), cancelled(4) or closed skipped(7). once it meet the condition it should move to next activi...
Get array from script include through query business rule
From a query business rule, we are calling a script include and returning a array of sysids through a function. I am unable to get that array in query business rule. Anyone please help me here.
Resolved! Redirection on Portal
Dear Experts,My requirement is if the user has MX_PORTAL role then he should be redirected to "sp_blau" and if not then "sp"So I did changes in the SP Entry page scriptRedirection is working fine, but when the user manually changes the URL to https:/...
Resolved! How to add multiple users through script in group table for a custom Multi select field
Hi All, I am getting users list from ABCDEFGHIJK group(which is a Owners group) and for those users i am adding them to u_group_manager field for which all groups they are part of.While adding, if 2 users are part of same group then its updating the ...
Restrictions on a variable type on RITM and SC Task level
Hi All,I have a requirement to set the restrictions on a variable type on the RITM level and SC Task level.Variable name : Type By default when a catalog item request is submitted RITM is being assigned to Group A. So, Vairable "Type" should be only ...
After upgrading UTAH version , some catalog items upgrading automatically by System
After upgrading UTAH version , some catalog items upgrading automatically by System for below items, we didn't set any recurring priceplease help me how to sort out this issue#service catalog #catalog items #price
How to find Edit button on knowledge in global search
Hi All,How can I find the Edit option details in Knowledge in global search? Thanks!
SLA Exclude
Hi Team , We have set up a SLA for one of our CSM Process , but I can see There is a 2 SLA getting Attached , I am not sure what condition exclude the attached diffent SLA .We need to Exclude OTC resolution when i check that SLA , dint find what cond...
How can we add widgets to service operations workspace homepage ( My teams work )
I was modifying the client script to achieve visibility of some widgets and hide some in my work and my teams work . Need suggestion if apart of client script we need to have EVAM id updated to segregate widgets on my work and my teams work for servi...
