Hello, I am a new ServiceNow Admin and have been tasked with pulling information on how our Incident and Change Request tickets are being assigned. Since it uses hard coded routing logic my job is to shed some light on the process.What would be the b...
Hi all,The Work notes in the 'sc_req_item' tickets are now the default instead of the 'Additional comments.Does anyone know how can I make the Additional comments the default for every 'sc_req_item' ticket?Thanks!
Hi Team, How to edit fields sidebar in UI builder form
Hi All, Can someone please help me on the below query.In the options checkbox i don't want to be mandatory, but when checkbox is false need to thrown an error message to select the checkbox. function onSubmit() {var application = g_form.getValue('app...
Hello Team, We are facing an issue while loading the catalog item form in the service portal. it is taking more than 2 min and meanwhile, we are receiving the pop up as "The page isn't responding". We have checked the on-load script on the item, and ...
Hi, I have a custom table that holds the user data and the application assigned to that user. This application field type is a list type (glide list), so that whenever new application gets added to the user it should be stored in that field for that ...
Why does the updated date not change after sending an email from within an incident? Our helpdesk often sends emails from within ServiceNow to our customers, but since the updated date doesn't change after sending an email, it's difficult to see when...
Could any one share template or reference doc for creating LLD for ITSM ServiceNow Platform.Where we could find it or what topics to include in ServiceNow Platform LLD?
How can I obtain values from a multi line variable set from a client script of type onsubmit in a record producer? I want to save its values in another field, but I need the values that have been entered into the variable set regardless of the number...
Hi All, I have a requirement that in knowledge article form ,One custom html field is there and when I created a new kb article and I have attached the existing block kb in that html field.After publishing this kb article , that html field content i...
Hello All,We have one requirent in that we have to build one survey form. We have one String field "Name' in that we want to auto populate loged in user name.Any one help us to achieve above requirement Thank you.
Error:com.snc.process_flow.exception.OpException: The Catalog Item has been deleted or is not active. Cause:This error throws up when the Flow and Catalog Item are in different domain Fix:Make sure the Flow is in same domain as the Catalog Item
In the service portal When the none ITIL user loads the page by default "IT knowledge base" should be visible instead of ALL.how to achieve this.
Hi All,We have a UI action called "View HTML"And now the requirement is whenever if this "View HTML" button is clicked then this button should not be available How this can be achived?
