Hi All,I have developed a scoped application for Exception request in which I have Reset button in Risk Assesment state.I have a custom table for task creation that extends a task table.When a user clicks Reset my task created in Risk Assesment,my ta...
Hello all, I have a requirement to set the mobile number entered in field in the format of +91 99 99 99 99 99. I tried many validations and not worked, can anyone help me on this to set this kind of format. Thanks in advance.
Hi all, Please help me with this below requirement.After resolving of my incident it need to be closed 3 business day.I have written a scheduled job for this, but it is not working.please help me with the right way to achieve this. updateRecords();fu...
Hello All,I have a requirement: 1. Created a choice field 'B' in catalog task 'A'2. Created another choice field 'C' in catalog task 'D' Choice field 'C' in catalog task 'D' will only be visible if I select 'Yes' in choice field 'B' in catalog task '...
Hi All , My requirement is i want a free form field in service catalog, where they want the field to be displayed as a single line text in the form view, but it can be multiline text as in the height of the field box will keep on increasing depending...
Hi all, Please help me with this below requirement. We are using incidents properties OOB to move incidents to closed state after 5 days once the incident state is set to resolved. This will run in weekends as well. can we restrict this to run only...
Hi,I see SN has 5 priorities, We would like to only use 4. I would like to delete Priority - 5, I could not find it from the documentation. Appreciate any help in this regard. I would like to remove Priority 5 from both Incident and Problem managemen...
Hi All, We have a requirement to Auto assign the newly created incidents to Someone from Assignment group based upon the availability and client want to enable Advanced work assignment in SNOW to complete the above activity. Cost - please help me to ...
Hi Team, I need to set value in reference variable from the mtom table using business rule. I have tried client scrip it is setting the value but, I also need to use that reference value in flow, it is showing empty, due to that I go for BR. Please ...
Hi @Ankur Bawiskar , I have a requirement where I need to display multiple columns in the reference list of variable in Record Producer. Right now, it only displays Sys_id column in reference list after clicking. Both Record Producer and Referenced t...
sla got breached even after sc task was closed complete. what could be the reason?assignment group assigned on 2023-08-01 13:02:17sla start time 2023-08-01 13:02:17state->pending 2023-08-01 15:53:50state->Closed Complete 2023-08-01 17:46:59Breach tim...
I've come across SLA breakdowns and can see an SLA breakdown can be set against an SLA record, but I'm failing to understand the advantages compared to data already recorded in the [task_sla] table or available through the use of metric definitions. ...
Hello all, I would like to know if the following is possible: I have a Dashboard, let's call it A. In the A Dashboard I have 2 Tabs - one with content and one is empty. I would like to move Dashboard B to the empty tab in Dashboard A. Is this possibl...
Hello,Sourcing tasks do not have the RITM already prefilled. Because of this we, need to open the REQ and see what the RITM number is, copy it, go back to the task and paste it just to source an item. Attached screenshotNote: The task is to created b...
Hello All, We are creating an .eml file from inbound email and attaching it to a newly created incident. But when inbound email have any attachments or images in body,1. attached .eml files not showing up the images in body correctly,2. also we are ...
