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03-22-2026 02:51 AM
Hello All,
I have created write ACL with role mentioned with field and table for the above requirement, but even after implementing and adding the ACL the field still shows as read only for that user role.
The field is OOB read only active true and with attribute readonly_clickthrough=true.
Please tell me if anything needs to change or any other configuration needs to apply
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Akshay Kamble (SD_Akshay)
ServiceNow Developer
LinkedIn: https://www.linkedin.com/in/akshay-kamble-1504/
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Solved! Go to Solution.
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Monday
Hi Team,
For this I had to create two ACLs one is field level and one is table level (cmdb_ci and cmdb_ci.asset with write operation), for removing Read Only on Base Table is not best practice and was removing read only for all roles. So I created dictionary override on cmdb base table for cmdb_ci and did read only false.
The above configuration solved my issue. there was no role of attribute readonly_clickthrough=true in this configurations.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Akshay Kamble (SD_Akshay)
ServiceNow Developer
LinkedIn: https://www.linkedin.com/in/akshay-kamble-1504/
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03-22-2026 03:25 AM
Navigate to Access Controls: In the Application Navigator, type Access Control and navigate to System Security > Access Control (ACL).
Create a table-level write ACL :
Click New.
Set the Operation to write.
Set the Name to cmdb_ci_computer
In the Requires role list, add the specific role "sn_cmdb_admin" that you want to be able to write to all other fields on the table .
Assign that ACL role to user who will be able to edit the Configuration Item "ci" field on alm_hardware table.
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03-22-2026 03:50 AM
Hello Tanushree
Created the same but not working
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Akshay Kamble (SD_Akshay)
ServiceNow Developer
LinkedIn: https://www.linkedin.com/in/akshay-kamble-1504/
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03-22-2026 05:11 AM - edited 03-22-2026 05:11 AM
Hi @SD_Akshay
Configuration item on alm_hardware form , at dictionary level, coming from alm_asset and Read ONLY field.
Though it is not recommended to deviate from OOB, as it could have bigger impact .
To Set this read only you have remove this this dictionary level Ready only and need to control it via alm_asset Write ACL.
Though configuration is less but change in ALM_asset field visibility restriction - you need to check your system- how it is getting impacted.
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03-22-2026 05:45 AM
That's just making the field editable and open to everyone. Any other modifications you could suggest ?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Akshay Kamble (SD_Akshay)
ServiceNow Developer
LinkedIn: https://www.linkedin.com/in/akshay-kamble-1504/
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