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Users with "sn_cmdb_admin" can edit the Asset field on cmdb_ci table

SD_Akshay
Tera Guru

Hello All,

 

I have created write ACL with role mentioned with field and table for the above requirement, but even after implementing and adding the ACL the field still shows as read only for that user role. 

 

The field is OOB read only active true and with attribute readonly_clickthrough=true.

 

Please tell me if anything needs to change or any other configuration needs to apply

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Akshay Kamble (SD_Akshay)
ServiceNow Developer
LinkedIn: https://www.linkedin.com/in/akshay-kamble-1504/
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6 REPLIES 6

Tanushree Maiti
Tera Sage

Navigate to Access Controls: In the Application Navigator, type Access Control and navigate to System Security > Access Control (ACL).
Create a table-level write ACL :
Click New.
Set the Operation to write.
Set the Name to cmdb_ci_computer
In the Requires role list, add the specific role  "sn_cmdb_admin"  that you want to be able to write to all other fields on the table .

 

Assign that ACL role to user who will be able to edit the Configuration Item "ci" field on alm_hardware table.

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

Hello Tanushree

 

Created the same but not working

 

 
 
 

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Akshay Kamble (SD_Akshay)
ServiceNow Developer
LinkedIn: https://www.linkedin.com/in/akshay-kamble-1504/
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Hi @SD_Akshay 

 

Configuration item on alm_hardware form , at dictionary level, coming from alm_asset and Read ONLY field.

 

Though it is not recommended to deviate from OOB,  as it could have bigger impact .

 

To Set this read only you have remove this this dictionary level Ready only and need to control it via alm_asset Write ACL. 

Though configuration is less but change in ALM_asset field visibility restriction - you need to check your system- how it is getting  impacted.

 

Screenshot 2026-03-22 173608.jpg

 

 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

That's just making the field editable and open to everyone. Any other modifications you could suggest ?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Akshay Kamble (SD_Akshay)
ServiceNow Developer
LinkedIn: https://www.linkedin.com/in/akshay-kamble-1504/
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