Using Data Certification I want to you the owner group field on the CI to generate tasks

bjk
Kilo Contributor

Whenever I try using the Assignment Type as Group Field and point this to the CI Owner Group field it generates a series of unassigned tasks only to the owner group. These do not appear in My Tasks for the users in the group, this is even though the Wiki says

Group Field: Select a group reference field on the table being certified. As an example, you might select the Support group field to identify the user who should perform the task. This selection displays the Assign to group and Assign to empty fields. All members of the group from the reference field on the record are assigned to the tasks. If the reference field on the record is empty, the value in the Assign to empty field is used.

Am I assuming the wrong thing here that a task will be generated for all users and if so how do I get that task to appear in their MY TASKS lists?

2 REPLIES 2

brian_quinn
ServiceNow Employee
ServiceNow Employee

Brian,



I believe the documentation is slightly misleading.   It will not create an individual task for each of the members of the group since that would be difficult to manage.   It will create 1 task and assign it to the group while leaving the assigned to field blank.   This will allow the group to decide who the task should ultimately be assigned to.



You can get these tasks to appear in the "My Tasks" list by adding a dynamic filter for Assignment group "is (dynamic)" "One of My Groups".



For example you might setup the filter like this:


Active is true


Assigned to is(dynamic) Me


OR


Active is true


Assigned to is empty


Assignment group is(dynamic) One of My Gruops



Thanks


Brian


bjk
Kilo Contributor

Thanks appreciated can take this back to technical team and deliver auditing to our classes