Using "propose changes" on CIs in change management

[Ruth_Porter]

Hi everyone,
We would like to try and enforce that staff add proposed values on their linked affected CIs during the change process and then press the Apply button when the chage is completed.
So we wanted to have a way of highlighting whether some proposed values have actually been entered: as far as I can see the "apply changes" button appears as soon as you add an affected CI and if you look at the CI record you cannot see what the "proposed" chnages are.

Has any one out there done something like this? Can it be done? Any ideas would be most gratefully received,

Thanks in advance, Ruth

[michelregueiro]

Hello Ruth,
The sequence to use the proposed changes is as follows:

1. In the change requests, identify the Affected CIs
2. Once the affected CIs are selected, right-click on the affected CI and select "Propose Changes"
3. This will take you to the CI form, where you can modify the attributes and info of the CI
4. These modifications will not be applied yet, they will be saved by the system
5. Once the modification done, click on "Save Proposed Changes"
6. Then, if you personalize the CI form by adding 'CMDB Scheduled Changes', you will notice that the proposed changes are displayed in this section

This gives a good way to see quickly what are the changes that are going to happen in the CMDB.

It is only when the change is completed that the button "Apply Proposed Changes" should be activated. By clicking on the button, the modifications proposed in the attributes will be applied in the CMDB.

Does it clarify the sequence?

BR, Michel

[Ruth_Porter]

Thanks Michel,
The 'CMDB Scheduled Changes' was the bit I needed - it does just what I want

[servicenowsnow]

can we enable proposed change option once change approved only ?

[PG2]

Hi there, I'm interested to hear how you went about enforcing the proposal of CI changes as part of the Change Management process.