VA bot points to oob 'sp' url prefix portal. How do I update that to our current custom prefix?

[David173]

Hi All, 

I'm testing my oob bot conversations, and in my dynamic greetings, I get an accurate msg that states I've got two open INC's. When I select one of them to get a detailed view, I get an error 'the page can't be found'. The url, sys_id, etc is all correct but the portal prefix loads as sp/? instead of our custom prefix. How do I update this prefix in my VA bot? 

When I manually update the 2 letter prefix from sp/ to our custom, in the 'page you are looking for could not be found', it directs without issue. 

Please advise, thank you!

Updated Info:

Hi Mark, 

Thanks for the response. I tried the suggestion but the same issue occurs. Here's more details: 

I go to my Conversational Interface Home and select See your bot in action > Open portal. I select our Service Portal, and it opens with the VA bot active. 

My bot shows the dynamic greeting: 

If I select any of the links I'm directed to: 

if I update sp to br, it directs. I just can't seem to find where, how, to update this redirection. 

Thanks again!

~D

[Mark Roethof]

Hi there,

You are not sharing much details, so just doing a wild guess:

Have a look at system property "com.glide.cs.url_redirect.default.portal", and change the value to the prefix of your portal. This will work for when using the Card Bot Response for example.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Mark Roethof]

Also see this image. I updated the system property, and now a different portal than sp is used:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[David173]

Hi Mark, 

Thanks for the response. I tried the suggestion but the same issue occurs. Here's more details: 

I go to my Conversational Interface Home and select See your bot in action > Open portal. I select our Service Portal, and it opens with the VA bot active. 

My bot shows the dynamic greeting: 

If I select any of the links I'm directed to: 

if I update sp to br, it directs. I just can't seem to find where, how, to update this redirection. 

Thanks again!

[Mark Roethof]

Please share details about the topic you are using and especially the utilities and perhaps scripting. That way I can reproduce.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

---

LinkedIn
Community article, blog, video list