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Variable Not in Catalog Item But Appearing in Flow Designer Context

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_Tushar Soni
Kilo Sage
Kilo Sage

‎03-21-2025 03:05 AM

Hello,

Description:
I have a catalog item that does not contain a specific variable in its configuration. However, when a request is raised using this catalog item, the Flow Designer context of the RITM shows this variable.

I have checked:

  • The catalog item variables list—this variable does not exist.
  • The request form (RITM)—the variable does not appear.
  • The Flow Designer execution details—the variable appears in the flow context.


My Questions:

How can a variable that does not exist in the catalog item appear in the Flow Designer execution context?
Where is Flow Designer pulling this variable from?

Any guidance on this would be really helpful.
Thanks!



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GopikaP
Mega Sage
In response to _Tushar Soni

‎03-23-2025 10:30 PM

Hi @_Tushar Soni , I replicated your scenario - 

  • So, this happened to me when I had that particular variable set was added in the past and then in the flow the catalog variables were retrieved, and flow was activated. After this, the variable set was removed from the catalog item, but those variables are still present in the flow action. 
  • Here in my example, you can see variable set - 'it_to_it' is not present in my catalog item, but it is coming in my flow context. SC1.pngSC2.pngSC3.png

I went to the action where I retrieve the variables, removed all the variables, removed the catalog item, even updated the action with some other action (update record or something) and selected the action (Get Catalog Variables) again (removing the variables and catalog item - didn't work for me the first time) then added the catalog item back along with all the variables. That solved the issue for me.SC4.png

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GopikaP
Mega Sage
In response to _Tushar Soni

‎04-03-2025 05:53 AM

Hi @_Tushar Soni ,I'm happy to hear that it helped. If my response was helpful, could you please accept it as the solution? 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-23-2025 10:49 AM

HI @_Tushar Soni 

 

Have you verified that the variable isn’t part of any variable set or hasn’t been renamed? If so, it would be best to log a Now Support case.

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