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‎02-11-2022 01:23 PM
One of the feedback we've received is that it's difficult to approve an RITM when you don't see ALL the variables and variable sets values related to the approval.
How to we add RITM variables and variable sets in here?
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‎02-15-2022 11:33 AM
I reached out to HI and they confirmed that variable sets are not yet supported in both UI16 and Agent Workspace.
However, it is supported in Service Portal Approvals.
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‎02-11-2022 01:39 PM
Hello
Configure form layout anf bring the approval summarizer at the botton
You will get the requirement done
For more:- https://docs.servicenow.com/bundle/quebec-platform-administration/page/administer/service-administration/reference/approval-summarizer.html
Please mark answer correct/helpful based on impact
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‎02-12-2022 06:03 AM
Hi
The variables would show OOB on the Approval summarizer.
If it is not present then you can follow the below steps,
i) configure form layout of approval record
ii) check Approval Summarizer is added or not
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Gunjan Kiratkar
Consultant - ServiceNow, Cloudaction
Rising Star 2022
Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy
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‎02-15-2022 05:14 AM
Approval Summarizer does not display ALL VARIABLE SETS - MRVS, etc. which became an issue with majority of our RITM approvals missing MRVS information. It had no issues with displaying the variables.
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‎02-15-2022 05:45 AM
Hi,
Can you check the "Visible on summaries" to true for your multi-line row variables and give it a try?
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Gunjan Kiratkar
Consultant - ServiceNow, Cloudaction
Rising Star 2022