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Resolved! Display variables that are references in email notification

Hi, I want to display variables content into a notification Accessing variables doesn't work directly in notification HTML  so i've created an email script I can display some variables (e.g. a date variable) but I can't get others like reference to s...

Resolved! Scheduled Job with Task using a template

Hello, I am looking for the best way to scheduled jobs and creating tasks using templates.  I need a template that I can assign to different accounts. I have been successful at creating the scheduled job, manually executing it and creating a task.  I...

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Business StakeHolder in ITSM

Hello Experts, I would like to know what all modules/tables the business_stakeholder can read in ITSM suite? Thanks, Rocky.

Rocky5 by Kilo Sage
  • 1479 Views
  • 1 replies
  • 1 helpfuls

How to create assessment metric

Hi everyone, Please help me with Assessment Metric. What exactly is assessment metric? How do we create a assessment metric? My exact requirement is below: Create the two ETI questions bellow for the products listed in the attachment: Question1 Ass...

Sruthi17 by Kilo Sage
  • 1078 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to Configure 'Simple list' widget.

Hi All, I have configure simple list widget with incident table, when I click on View all incident it shows me following table with columns - Number , Category, Short description, Priority  My requirement is instead of Category I want to show State f...

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Obito by Tera Expert
  • 731 Views
  • 3 replies
  • 1 helpfuls

How to clone admin role

Hi,I want clone out of box admin role and need to make some modifications to permissions of new role.Can anyone help.Thanks in advance!Regards,Abdul

Abdul13 by Tera Contributor
  • 1031 Views
  • 5 replies
  • 1 helpfuls

Resolved! Dot walking with current on before business rule not working

We have requirement to change a field in a related table using dot walking. The line gs.info("Current Date lesser than grSME date"+current.scheduled_maintenance.asset.u_next_scheduled_maint_date);    works fine and i could get a log statement. But th...

Francis16 by Tera Contributor
  • 803 Views
  • 3 replies
  • 0 helpfuls