On a major incident, use the View Workbench ui action, then go to the Post Incident Report, and then click on View Complete Report. There you will be able to see the Incident Response Timeline. Does anyone know the driving mechanics or code behind th...
I have a manual process to send the TODO notification from my custom table using UI which is in global scope and now we want it to be Automate it on the bases of Schedule job we have implemented the functionality with schedule job which runs on Globa...
Hi Folks, I am testing some stuff in the fresh PDI. On the RITM record we have one field "Approval", Why this field comes up with the value "requested", Even if the approval is not attached for the RITM. I have also checked the default value of t...
How to add color to Check Box "Text" -> Adobe Acrobat in service catalog As im not having Macros Any ideas Thanks Mounish
We have parent child relationships in incident. we would like to pull a report which have child incidents.Like for example if a parent is having 3 childs in a report i need to know the parent and incidents associated with parents...can anyone help me...
I have a customer who does not want to let users forget to encrypt attachments. Is there a way to make the encryption of attachments, using a single context, mandatory for all users?
Hi Team, I'm facing an issue based on the requirement we received, that users with ITIL role should have the ability to suppress the email notifications that needs to be sent. So I have created a checkbox, Disable Notification. Now how to make the ...
Hi @Brian Lancaster, In my company, I was told to update the OOTB test cases according to the company environment requirements. I was also told we will not be having OOTB data in the near future, so I am making sure I update the OOTB test cases accor...
Hi , In Change, We have modified the Justification field to Html type field for normal text field.... So when we tried creating standard changes they are not getting created and throwing an error message "Fields Justification populated from a Standa...
Hi all, In parent incident changes state is on hold and on hold reason reason is waiting caller then sla task will paused,so I need to child incident sla_task paused when parent incident sla task changes to paused. Thank you
I have a currency field that allows me to select between all types of Central American currency and the dollar. Is it possible to disable Central American currencies and leave only the dollar for that particular field? @Allen Andreas
A fictitious user "Naomi NOC Clone" created an ad hoc CAB meeting and assigned herself as CAB Manager, and specific Board member. She is also a member of a group assigned as Board group. She has roles of itil, change_manager, and sn_change_cab.cab_ma...
Hi, I have ACL- incident.*, type- record, operation- read. Roles- itil, sn_incident_write I want to remove the above roles from the ACL. But i am not able to see the option to remove. Also all the fields of ACL records are read only. Could someone he...
Hi Team, When the UAT instance was upgraded from Quebec to Rome, when i opened a catalog item(name- xyz) form on service portal, I got this error- There is a JavaScript error in your browser console. I inspected and checked the console. It showed the...
Hi Folks, Need help in Script to find out the all Workflow Run Script activity which all contains current.update() var wfw = new GlideRecord('wf_activity'); //wfw.addEncodedQuery('workflow_version.published=true^activity_definition=db8c65aec0a8016501...
