I have a requiremenet to Create a Business Rule that will output information about Incidents with the same Caller. When a new Incident is created, search the database for other Incidents that have the same value in the field Caller and use gs.addInfo...
Hi Team, When I create a choice list in the choice table ( sys_choice ) it's updating as DELETE in my UpdateSet not sure why. that's results in not moving those choices into the TEST system. I have created 100+ choices with element role, role type,...
I have created a change based on an incident and I want to automatically notify the caller user of the source incident when the change is closed. How can I do this?
Hi, My Problem Manager is unable to add 'Closed' Incidents to a Problem Record, can this be enabled? If so, what is the best way to enable this for users with ITIL/ITIL_admin role? As an admin, I am able to do this. Thanks.
Hi, Anyone know how to hide the Special Instructions and Delivery Information in the Order confirmation page in service portal? Thank you.
Hi Friends, Good Day! Could someone please let me know why model and model category fields are read only on asset table ? Also do we have any ACL written for the same ? Thank you, Navin
Below are the steps the 2nd step is failing with error FAILURE: Could not add user to group 'aaaaa' while creating user with id '070f06d51b054110a818cb7e034bcb5f' Any resolution for this problem. Create a userCreate user with the following values:Fi...
Hello experts,I have change in assess state but the risk assessment tab is missing. I need the risk assessment tab. Please help me with your inputs !!Thanks,Nani.
I'm using Flow Designer to send a reminder email to approvers that they have pending approvals to perform. I also want to increment a field to show how many times the notification had to be sent before action was performed. This should be a simple sc...
I have this mail script to show variables in a approval notification, but this shows a checked hidden variables that i dont need it, how can I hide this variables in the notification? Thanks! template.print("<br/>"); var set = new GlideappVariabl...
Hello Team, I have two fields "state" & "status" on a form. the value in state field should reflect in the other field .I want to sync /align both the fields . If I write a business rule/client script on "state" field , it should work on the "status...
Hi, I have custom table. When ever attachment is attached to any record in that custom table, I need to send a email to the caller saying that attachment is attached and have to send attachment to caller in that email. Please help me to do this ASAP....
Hi Guys, Hope you are doing good! In the Quebec version i am not able to see 'Publish' option for the Reports application under 'export to PDF' as we use to view in the earlier versons such as Paris etc.. where can i find the option to 'Publish' Plea...
An error (image named 'error on sp' attached) is displaying on the service portal while submitting the request for validating attachment dependent on variable value (if the variable value is yes, then pop up a message - 'attach a doc.', & if no, then...
I am looking for a way to notify users when a field is changed on the Location table. Is it possible for the notification to include the previous value as well as the new value? I know there is a history of changes made in the system but is there a ...
