Variables added at a column in a report are not visible for end-user (not ITIL)

[Adil AZ]

Hi team,

I've a report that display all specific variables for one specific service catalog item, i can see all the columns because i've an ITIL role, so i see all the variables in my report.

However, when i share this report inside a dashbord with an end-user (not fulfiller, without ITIL role), he can see all his records but he cannot see the columns related the variables. 

Is there any solution about this use case ? 

Thanks in advance. 

[Ayman Lhend1]

I have the same issue.

When a user accesses the RITM directly, he can see all the variables attached to that RITM, but when it comes to the report (Type list, on table sc_req_item), the user cannot see the variables, the variables columns are not visible in the report, he can only see the sc_req_item fields.