Hi,I have 5 lakhs+ records in sc_req_item table so we have used background script to delete the records and close the background scripts tab but still it is running i want to stop the backgroung script because based on the below script it is deleting...
Hi,1. After creating the table, can we add extends to task table?2.I have created a custom table and we have two custom reference fields so How to create custom interactive filter for reference fields.Can anyone please help on this, It will be useful...
Hi, We have a requirement to show the bars only in specific groups. From the below image we want to show the bars in 3 groups. i.e: (0-2 days, 2-5 days and >5 days). How can we achieve this? Can someone please guide on this request. Thank you in adv...
Looking for guidance on making changes to criteria for lists available via "Requester information" within the interaction form in Service Operations Workspace.
Hi all, I've made a record producer (destination=incident) with a Reference question pointing to the service_offering table. I've mapped this to the Service Offering field on the incident form and this works correctly when using my admin role. For us...
Hello Experts, We have an onsubmit Catalog Client script that performs some validation and because of this, we have to click the submit button twice to submit the request. OnSubmit client script contains g_scratchpad variable to stop the form from su...
While creating remote task getting below error states that "Remote Task Definition is not active in the consumer's instance"(see 1st image below). however same RTD has been activated in consumer instance(see 2nd Image below). What could be the issue?...
Hello all, I got a business requirement like, Creating an excel sheet and sending an email to two reference fields on that table. As per the filter applied on that table, I need to apply group by 3 different fields, After grouping those data baed on ...
Hello Community! I have added below query in formula indicator.[[Sum of Business resolve duration of all incidents]] / [[Total number of incidents]]It showing correct result. https://www.servicenow.com/community/itsm-forum/dashboard-showing-mttr-mont...
Can someone help me in understanding how to degrade to ITSM standard from ITSM PRO.
Hi All, I have build a catalog item which has a MVRS and on submit of this it creates a RITM. Now, there is one more catalog where they select the closed RITM's and it has to copy the closed RITM MVRS values to form level MVRS. I have some code that ...
Hello Community!I have requirement to create report to calculate MTTR of particular month for 12 months. For that I have created 1 widget, 1 formula indicator , 2 indicators for the formula and scheduled job. Formula indicator @ indicators Indicato...
Hi All, Kindly Suggest me a way how can i pass a file from servicenow to sftp server without using Midserver or plugins?
I have created a subflow and given input as requested item and in the actions I have created two catalog tasks and given the wait for condition and now I was unable to get the output of the subflow to the mainflow where I want to close the ritm in th...
