Incident
As an Incident ManagerI want to display the Additional Comments section on the Incident Management and Service Operations Workspace formsSo that Callers and Affected Users can view those comments in Purple Gateway
Forum Posts
Assign the second task to the same user as the previous task assignee
Hi All,im having a workflow with few tasks . Once the task 1 is completed the task 2 triggers. Both are of same assignment group. My requirement is to assign the second task to the fulfiller who has assigned to the first taskplease let me know how it...
Reporting - Top 5/10 of list view
Hi community! I'm trying to create a report on the Contract table. I've got a field there, which is called Total contract Value. It represents the whole amount of that contract. I want to create a Report, which does show me the 5 or 10 Contracts, whi...
Show prices on the service catalogue based on users language.
I did reach out to ServiceNow Support but unfortunately, they advised it's not OOTB which I am very surprised with. We have 2 different currencies, £ and Euro's. I want the price of the Service Catalogue item to be shown based on the user's informati...
One Agent Not Receiving AWA Chat Notifications (Others Do) — All Usual Fixes Tried
Hello Community,We're experiencing a persistent issue with Advanced Work Assignment (AWA) in Agent Workspace (Chat) and would appreciate your insight.Problem Summary:One specific agent is not receiving any AWA chat notifications or work item offers, ...
set visible in variable set
Hi Everyone, I have a requirement where on the catalog item, there are two custom fields in multi row variable set called select choice and application tag - when a Type B is selected in choice field on the catalog form from choice fieldfield in the ...
SC Task auto closed by system
Hi Community,Weird situation. We have some Tasks like incident task and sc tasks which are auto closed by system with the comment: No user response, closing ticket. I have tried to check the business rules, script includes but cannot find anything wh...
Create UI action Button in Change Request for KB Article template
Hi Everyone, We have a requirement for Change Request table.Whenever user is clicking on UI action button to create Article, it should Redirect to template selector page. and once user click on the appropriate template, Source task should automatical...
How to use autosysfields(false)
How to use autosysfields(false) for the records updating via glidesysattachment.copy method.
Inquiry on Creating a Custom External Content Connector in ServiceNow
Hi,I understand that there are out-of-the-box (OOB) plugins available in ServiceNow for external content connectors. However, I would like to know if it's possible to create a custom external content connector for integrating with a third-party appli...
Resolved! Additional Actions" menu or three dots "..." on a form
The functionality I've highlighted in yellow in the below image, What is called and where/how is it configure in ServiceNow?
Resolved! Approval group needs 2 people to approve before passing for change
Currently we use the change approval lookup group to assign approvers out for changes based on category. We now have a need that a certain approver group needs 2 people to approve from it rather than 1 before being okay to move state. How would I do ...
4 days prior to Last day worked date field
Hi Community,Good Day ! I have to trigger notification based on the condition "4 days prior to Last day worked date field" . I tried multiple things in condition builder but nothing is working fine. It returning unexpected records.Please guide me how...
making document id type of field auto populated
Hello everyone, I have a question regarding field auto-population in ServiceNow. I'm working with the task_time_worked table and looking to implement the following behavior:Goal: Auto-populate a "Document ID"-type of field when creating a new record....
How to Save and Reload UI Page Form Data in Read-Only Mode for Future Visits
Hi Community, I’m working on a UI Page for a change request form that contains multiple HTML elements such as: TextArea Label Table Checkbox The use case is as follows: A user fills in the form and submits it. When the same user (or someone el...
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