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Resolved! Each time a create new Incident form is opened, it automatically increments the incident number irrespective of the check if there is a valid incident existing with the previous number. Can we lock this down so that it only increments if there is a v

Each time a create new Incident form is opened, it automatically increments the incident number irrespective of the check if there is a valid incident existing with the previous number. Can we lock this down so that the number only increments if ther...

Resolved! Visibility of the button as per state

Hi,For the Update button in the incident form, I want a task to be done. When the state of the incident record is New, In progress, On hold, Resolved the update button should be visible. For the closed and cancelled state, it has to be hidden. How it...

NishaB by • Tera Expert
  • 521 Views
  • 4 replies
  • 0 helpfuls

Resolved! Knowledge Base Update Set

Hi Guys, I have moved knowledge Base to Update Set. So Does this record includes Categories added under it or i need to manually add those categories also? Thanks

kushal2 by • Kilo Contributor
  • 4451 Views
  • 3 replies
  • 5 helpfuls

ServicePortal how change colors Branding ( washington )

Hi Could someone help me by telling me how I can change the color of that banner and also the color of the titles such as report an Issue and the descriptions of each option?I try to change on service portal conf but I dont found which are the opctio...

joseromo_0-1744656137516.png joseromo_1-1744656278033.png
joseromo by • Tera Contributor
  • 259 Views
  • 1 replies
  • 0 helpfuls

Getting last comments on Approval record

I am trying to get the last comments on approval from workflow notification and using the following. It is showing empty. Any idea? var gr1 = new GlideRecord("sysapproval_approver");gr1.addQuery("sysapproval", current.sys_id);gr1.query();if (gr1.next...

samadam by • Kilo Sage
  • 864 Views
  • 11 replies
  • 0 helpfuls

Password Reset SMS Verification Issues

Hi all, we are working on setting up Twilio/Notify for ServiceNow's password reset verification method.  We have Twilio configured and test texts are coming through as expected. When trying to verify a phone number for the password reset SMS verifica...

DylanB by • Tera Guru
  • 654 Views
  • 1 replies
  • 0 helpfuls

Configure report to show only Top 5

Hi all, I am trying to create a report as bar chart to show the top 5 categories with the highest number of incidents occurring in the past 30 days.However, it only allows you to select the minimum of top 10 (via "No. of group" field). Does anyone kn...

mint by • Mega Contributor
  • 11533 Views
  • 13 replies
  • 18 helpfuls

Security_Admin Role

I have a requirement to grant security_admin role to one of our admins.I elevated myself and added the role, but the admin does see the option to elevate their role.

John H1 by • Tera Guru
  • 636 Views
  • 4 replies
  • 0 helpfuls

Agent Workspace Attachment dialog window

Hi All, Does anyone know of a way to disable the Upload a file dialog box in agent workspace when you click on browse? We do not want users to be able to rename the file they are uploading. 

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Sending SMS to ststic users when a P1 incident created

Hi , I have a requirement like when a P1 incident got created I need to send SMS from Twilo to static users. I had installed the Twilio spoke and configure the flow, but in the flow when i configure the send SMS action it only accepts one mobile numb...

ashokbodaga by • Tera Contributor
  • 505 Views
  • 3 replies
  • 2 helpfuls

Resolved! Using Image Variable Type to Put In Image Into Knowledge Base Article

Hey there all, What I am trying to do is have a Knowledge Base article created by the fields in a table. Once the record is put into a certain status, it kicks off a Flow which sends it for approval and once approved, it creates a new Knowledge Base ...

IDewar by • Tera Expert
  • 552 Views
  • 1 replies
  • 0 helpfuls
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