I know that the security_admin rule is an elevated role. Is there a way to create a new role, called 'sudo_admin' for example, that is an elevated role equivalent to the admin role? I don't want people to be admins all the time, only when they need t...
I need suggestion in retrieving the metrics. Requirement is to get all the "On Hold reason" update on tickets, which I am able to retrieve from metrics calculation. At the same time I need to know to whom the ticket was "assigned to" when the "On hol...
ITSM SIMULATOR, HELP!! As a change manager, I want an emergency change to be able to be created only from P1 or P2 incidents. 1. Edit the Change Interceptor to disable the ability to raise an Emergency change through that method 2. The "Create ...
Hi all, I'm trying to do something that seems simple, but for the life of me, I can't get it to work. I have a couple of variables that I have only visible in the Catalog Task and it is hidden in the Request item and Portal.When the variable is fille...
Whenever the additional comments was updated in SCTASK we need to trigger the flow which was created in Flow designer. When I select the Additional Comments Changes it is not getting triggered. I created a business rule to achieve this which is not w...
Hi Community,We are experiencing slowness when loading dashboards in ServiceNow. The issue seems to occur because some reports on the dashboard take a long time to load. When such a dashboard is set as the homepage, users are unable to open other mod...
Hi Everyone,We have a Catalog Item with Variables Group Name(string) and Select Group Name(Select box)User enters a group name (or group key word) in "Group Name" variable and the entered group(/group key) is validated through Integration with AD an...
Hi All, I want to erase existing values from a field when a date field changes but the date field is ready only in form view . What should be the correct approach to do this . Please advise. Thank You
I want to up skill one level up but I don't know which training can move Next level: +1 Key? I follow my training requirement so far but none can earn this +1Key.
Hi All, Could you please suggest me how to find out if a scheduled job / workflow is running slow ?I have a few custom scheduled jobs which contains oob system property(instance_name) and custom script Includes and i am not sure how to check if the...
Hi All,Does schedule jobs invoke inactive business rule.If so then how is it done.Thank you
Hi everyone,I have a requirement in Platform Analytics / Dashboards where users should be able to switch between:Parent incidents only (where Parent Incident field is empty), andChild incidents (where Parent Incident filed is NOT empty)Basically, I w...
Hi there,After upgrading to Zürich, we are experiencing some problems with our Inbound Action for Incident Updates.We had contact with ServiceNow Support and they told us they can see that the header- field in the script include that inserts our ema...
Hi team, I have created an Order Guide. When I navigate through Service Catalog → Category and select the Order Guide, I can see the Next button without any issue. However, when I perform a global search on the Service Portal and try to open the same...
