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Forum Posts

Visibility of Service Offering in Service Portal with ATF

Hi,in Service Portal, I want to test with ATF whether the Service Offering is visible to subscribed users or not.First, I want to test with a subscribed user to confirm that they can see it, and then test with another user to verify that they cannot....

OMT by Giga Guru
  • 1197 Views
  • 7 replies
  • 0 helpfuls

Second Approval not required if selected user is same

HI All, There is a requirement like in a catalog form there is two field with reference type and one field is Variable filed with name ABC Owner and second field is Variable set Data Owner and both are reference type field with sys_user table and if ...

Ajay Singh2 by Tera Contributor
  • 2115 Views
  • 20 replies
  • 0 helpfuls

Manually create tickets directly from outlook emails

Hello Community, We have ITSM pro and MS Outlook (M365) in our org. We are looking at the option to create an incident or service request from an outlook email where user can select the email on Outlook and at a click on a button log a ticket in Serv...

EssnZilla by Tera Contributor
  • 2006 Views
  • 8 replies
  • 4 helpfuls

Update Set table mb_dashboard_stats is not found in Test

I created an update set and trying to migrate to test instance. I am getting that the following table not found mb_dashboard_stats. This is a system table created. I want this table to be implemented in test instance. But this table mb_dashboard_stat...

ramsnow2024 by Tera Contributor
  • 573 Views
  • 1 replies
  • 0 helpfuls

Resolved! Catalog Item Not visible in Translated Version

Hi Everyone, We are in the Yokohama Version. We are having the catalog items and those are visible in the English Version in the ESC portal category page. And when we switched to the German Language some of the catalog item are not visible and showin...

Resolved! What is the purpose of approver_user role?

What is the purpose of approver_user role?is this role required if any approver need to approve the request through email option ?what is the other impact if we didnt use approver_user role for approver ?I assume this required only if the request nee...

Community Alums by Community Alums  
  • 10575 Views
  • 7 replies
  • 8 helpfuls

Resolved! Alternative way to Create the report

Hi, I want to create the report on purchase order line(s2p workspace), where I need to show with table of total line amount and percentage for each supplier. I think this is not possible using normal reporting available in servicenow, I need to creat...

vikram_77 by Tera Contributor
  • 940 Views
  • 3 replies
  • 0 helpfuls

How can I export the catalog item variables

Hello,When I created a request from the service portal, the request is saved in the "Requested Item" table and i display the variables entered like below:How can i export all this variables to external systems ?I use "System Export Set" module :But, ...

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How to get a Task table report to show On Hold Incident tickets

I have a report running on the Task table trying to show a holistic view of tickets (i.e., INC, CHG, PRJTASK, etc.) that are non-closed and assigned to a particular group.  This report is broken down by assignee.  What we find is that some INC ticket...

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Ben124 by Tera Expert
  • 4526 Views
  • 11 replies
  • 0 helpfuls

On submit client script setting list collector variable value

Hi team,In the catalog item, I have an MRVS variable set that includes a variable called engagement partner. Outside of this set, there is another variable of type list collector. After submitting the item, I am able to print the engagement partner f...