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Custom view for reference field

Hi Team, I have a requirement where I want to show custom view when we click on the reference field magnifying glass.As of now it is showing the view "sys_ref_list" but I want to replace with my custom view. I was using that reference field in the ca...

Transform maps

Create Transform map and load the data like in the excel sheet there are 10 rows data 1 to 5 Mandatory & 6 to 10 Non - mandatory. Any idea how to build the sample transform map script , exact code ?

Ram012 by Tera Contributor
  • 772 Views
  • 3 replies
  • 0 helpfuls

old notification url dynamic

I have developed a notification and scenario is I submitting a demand request 1 for 5 space. Once demand request get fulfilled now, I need trigger a notification. In that notification i need to pass space count from allocation table. example,in alloc...

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RITM state is set to Closed Complete

Hi All, I have created a new stage and added in the workflow in a catalog task but the issue is when the RITM comes to the point where the catalog task activity is running, RITM state is being set to closed complete but the stage is working fine. No ...

Nagashree5 by Tera Contributor
  • 393 Views
  • 1 replies
  • 0 helpfuls

I am getting the error while order a catalog item in ATF

Hi,If i try to use the Order a catalog item(SP) step in ATF it is showing the error message, which means already data is present in the system, hence this error is showing, any possibility to rectify this.  I can Resolve/Close this case then i can ru...

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kranthi2 by Tera Expert
  • 1315 Views
  • 5 replies
  • 0 helpfuls

Walk Up Portal Customization

Hello,I hope you all are doing good..I have a Walk-Up portal Customization required.I want to implement 3 Buttons in the portal and each button being Dynamic. These buttons have to be created by me and If I click on a Button--> The next 2 options sho...

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Report on change

i need a report which show total time a change was in from new state to review state vs  time it was on Hold 

Aarushi1991 by Tera Contributor
  • 620 Views
  • 3 replies
  • 0 helpfuls

2 step checkout

Hello,I have turned on 2 step checkout - so my agents can order items on behave of our customers.The problem is the drop down is greyed out & my agents can not change who the item is requested for.I do not have this problem(Admin).What am I missing?A...

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Garygman by Tera Contributor
  • 341 Views
  • 1 replies
  • 0 helpfuls

Passing values from Interaction to Service Catalog

I am currently working with my Service Desk team to make their workflows more intuitive and document information such as phone number and location before they get to the Incident or Request form. I have added these as available fields on the Interact...

menardJA by Tera Contributor
  • 981 Views
  • 8 replies
  • 0 helpfuls

Notification email script

Hi All,In change request we are attaching different files. When we trigger the notification on change request table only XL file should be copied to email and ignore other files. We tried email script which is not working. (function runMailScript( /*...

Anoja by Mega Sage
  • 330 Views
  • 2 replies
  • 1 helpfuls

Knowledge Feedback Task is going to Default Assignee

Hello Team,Whenever I am submitting the Knowledge Feedback Task.The Task is assigning to Particular Knowledge Group Default Assignee.   But the Requirement is The Assigned to needs to be EmptyCreated Client Script:Please Help me to achieve this.Best ...

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sayan-ghosh by Tera Contributor
  • 699 Views
  • 17 replies
  • 0 helpfuls