Version field is empty in knowledge articles

[SSantacroce]

Hello,

I have the necessity to give some users the permission to checkout and edit knowledge articles in my instance -

the problem is I've noticed that most of the articles in both my developer and production instances have their version field empty, so they can only be retired, not checked out.

I don't know why this has happened, I've read it can happened when you import them from somewhere else, but every article has only been imported once to the production instance, and still the ones in the developer instance are missing their version.

Does anyone know how I can fix this? Thanks!

[Dr Atul G- LNG]

HI @SSantacroce 

Is the article is imported from somewhere? check the article

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0826489 

if not, try

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0683188

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862615

[Dr Atul G- LNG]

Did you check the above links @SSantacroce 

[SSantacroce]

Hi @Dr Atul G- LNG ,

I have just checked the links you sent me - the thing is that the problem lies directly within the articles not having versions, causing the checkout button to not show up. The first link isn't able to assist me since they actually haven't been imported from anywhere, so I don't have any useful records in the kb_version table 

[Dr Atul G- LNG]

Hi @SSantacroce 

I think there is another property: if they make only small changes, the version does not get updated, which might be why it is empty. I’m not sure, but it’s worth checking.

https://ucdavisit.service-now.com/servicehub?id=ucd_kb_article&sys_id=40ef1c071bae4694f260ebd5624bcb...

Repair the KM plugin.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0713200

Else log a Now Support case.

[SSantacroce]

Thanks for the tip - unfortunately, repairing the plugin did nothing. I might have to insert the articles again one by one. I appreciate your help!