Version field is empty in knowledge articles

[SSantacroce]

Hello,

I have the necessity to give some users the permission to checkout and edit knowledge articles in my instance -

the problem is I've noticed that most of the articles in both my developer and production instances have their version field empty, so they can only be retired, not checked out.

I don't know why this has happened, I've read it can happened when you import them from somewhere else, but every article has only been imported once to the production instance, and still the ones in the developer instance are missing their version.

Does anyone know how I can fix this? Thanks!

[Dr Atul G- LNG]

Please log a case with Now support team and share update with us.

[SSantacroce]

Alright - I'll keep this post updated if I have any news about the situation. Thanks!

[SSantacroce]

Hi @Dr Atul G- LNG ,

I haven't been able to get in touch with Now Support yet, but I've made a new discovery.

By checking the record's history, I can see that the version field used to have a sys ID value upon creation. The sys ID doesn't exist anymore on the instance.. it looks like most of the kb_version table was emptied out for some reason!

[SSantacroce · Accepted solution]

Hello everyone,

I was able to fix the issue! 

I've checked in with my team and apparently the instance was cloned to another instance, causing this issue. I used a background script that created a record in the kb_version table and linked it to the article record!