View Rule Not Applied To New Records
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Thursday
Hello,
I have issues with custom View Rules. What I want to achieve is to apply a custom view for Emergency Changes - both existing records and when creating new records.
First, I tried with one view rule (see the screenshot), but no luck - the rules was applied either always (when Match conditions = Any) or never (when Match conditions = All).
I also tried to create two separate view rules:
-> One with condition: Model is Emergency
-> Second one with condition : Model is Emergency & Created is Empty.
The result is: works for existing records, does NOT work for new records.
Any help is appreciated.
Thanks
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23 hours ago
Hope you are doing good.
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
