Views and Home Pages

[darren_halliday]

I am trying to create a default home page for a custom group. I looked at the ITIL Homepage on Homepage Admin for some clues.

Under the ITIL homepage it makes reference to a view called itil. So I looked at the view under System UI... But the record of the view does not seem to make any reference to a home page.

I also went to the Homepage application and edited the ITL Homepage entry. The entry has a "URL with arguments" and the argument is: home.do?sysparm_view=itil

I am looking to see how these items create the default view for ITIL User.

Can anyone help...

Thanks

Darren

[Mark Stanger]

http://wiki.service-now.com/index.php?title=Homepage_Administration#Defining_Default_Homepages

A default homepage is simply the lowest-ordered homepage that a user has access to. So, the default is determined by the order and the read role defined on the homepage record.

[darren_halliday]

Many thanks Mark, I will try this out...

[joedziedzicbbt]

I had to create a custom homepage for one of our groups, and what I did was I created a role, added it to the group, and then added that role to the view field of the home page. This will change the default homepage for that group.

The only times I that this didn't change the homepage was if someone had added, removed, or modified their existing homepage, it would not change. For all new users, or users that have not modified their homepage will switch to the new one.

[darren_halliday]

Many thanks for your comments. I will try that out...