when i create new problem ticket or open problem ticket from list view I am not getting full page
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‎07-29-2025 12:49 AM
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‎07-29-2025 06:44 AM
Hi @manikantaip
Remove this option: (Unpin)
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎07-29-2025 06:58 AM
Thank you for your Response.
I have attached the Screen Shot please once check it. I am not getting the full page of problem ticket means i am not able to see the fields like Caller, Priority, impact, urgency , short description, description, etc...
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‎07-29-2025 09:35 AM
Hi @manikantaip
The reason is that you're in the Notes view. Please change the view to the default CI view and test again.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎08-01-2025 11:03 PM
Hi @Dr Atul G- LNG ,
Thank you for exploring on this issue. Actually in Form Layout There are no fields fields like Caller, Priority, impact, urgency , short description, description. Now I added these fields