Hello Community, I've created a custom role to allow users to view only a subset of incidents and requests.The access part works perfectly — ACLs and Query Rules are all good. However, users with this role are stuck in the "Self-Service" (ess) view a...
Hi All, i want to create above 60 actions in flow designer , as per the OOB actions limit in flow designer is 50 only. i stucked at creation of subflow to create 50 catalog taks in the subflow. How to create the tasks in subflow ?? can any one hel...
Heya,when I use the "Group by" function in the SOW, the groups seem to be limited to 20, no matter how many rows per page I set.Is there any way to adjust the limit of shown grouped entries? Thanks in advance!
Hello there, is there a way to make a generic flow for multiple catalog items, hard part for me comes only where i cant make the "Get Catalog variables " action to work for multiple items, as they have different fields(there are common but not ...
I want to write condition script in risk. conditions, table for below 4 combinations where I have system property Change models exempted from risk calculation" with values vendor, standard verify change model to be applied with this property for last...
Hello can anyone know how to test this email notification : Request Item Delivery. because i can't choose the stage delivery Thank you all
Hi everybody what is the difference between https://www.servicenow.com/docs/fr-FR/bundle/xanadu-integrate-applications/page/administer/integrationhub-store-spokes/task/jira-ext-trigger.html and https://www.servicenow.com/docs/fr-FR/bundle/xanadu-int...
Hi everyone,In our ITSM implementation, emergency changes are typically raised only for P1 (Priority 1) or major incidents. This is enforced by using a lookup field in the Emergency Change form, known as the Point of Entry field, which references the...
Has anyone created a standardised catalog process?I am currently implementing a standardised workflow with subflows to determine the approval and fulfilment phases (driven by decision tables) however curious to know if anyone has implemented a simila...
Based on the Relationship in the CSDM Business Services is published as the Business Service Offering. Then Business Service Offering Depends on Service Instance. So my question is if I have the relationships setup and and pick a Service Instance con...
I have a reference variable on a Catalog Item.I can see the list of the table items in the field because I'm an administrator, but no one else can.Here's what my ACL looks like for the "read" operation:
Hi Team, I am trying to do some POC for ServiceNow to Sharepoint Integration using oAuth 2.0.I have tried to create app registry record in ServiceNow and also registered app in Sharepoint. I am facing some error in populating details. Do any one have...
Why isn't this reference qualifier not working? javascript:'sys_id!=NULL^ORDERBYu_order'
What are the most effective methods or best practices for identifying similar incidents or records in ServiceNow? I'm looking to improve incident correlation and reduce duplication. Are there any built-in features, plugins, or custom approaches you'v...
Hi all, Wondering if anyone else has had to do this or if anyone knows how I might achieve it.Currently when "Start Microsoft Teams Chat" is selected a work note is added to the ticket (as per the screenshot). The requirement is to not pass this work...
