Hi All, I am facing an issue with email delivery. The emails are working correctly most of the time, but for some random users, the email is triggered but is not actually delivered to them. In the email logs, the status still shows as "sent-ready". C...
Currently, users either have full access or no access to the "sys_audit" table, with no way to restrict visibility to specific fields. This issue requires configuring field-level read-only ACLs on select fields of the "sys_audit" table so that design...
I have an MRVS with a DNS Type variable, and I'm populating an outside Single Line Text variable with all selected DNS values (e.g., DNS-A, DNS-B, NAME, HOST). This works when rows are added or updated.However, when a user deletes a row using the X i...
I have created one catalog item where user can select multiple assignment group. I want to create flow design where request will get approved and after that once it is approved it will check whether user is already part of that group or not. If not ...
Hi All,I have a Business Rule on sc_task with filter conditions for only two specific catalog items.I noticed that an update on a task belonging to a different catalog item was still triggering the Condition script. To test, I added:gs.log('Condition...
Hello,I have a requirement to build Playbook for service portal for offboarding request.I created record generator with view having some fields , for ex. Employer Name, Termination Dateand then on Playbook i want to show othr fields on different stag...
I am facing a "Could not deserialize value from sys_flow_value sys_id" error when using the Jira Spoke Create Issue action in a flow. I have been able to see that the error is due to the ptask number not being passed but it is populated in the flow....
Hi Team,I am working on a Client Script on the Change Task table to make the field "Reason for Late Task Closure" mandatory when a task is closed after the Planned End Date.The script is triggered on the State field change and compares the current da...
Hi Community,We are facing an issue with the Change Password functionality in our ServiceNow Australia instance.When any user tries to change their password, they receive the following error:Change password is not configured in your environment, cont...
Does ServiceNow have a built-in address lookup capability (without a paid 3rd party integration)? I'm looking to improve the user experience on our Service Portal catalog items.Currently, users have to manually enter:Address Line 1Address Line 2Town/...
We are beginning our journey of integrating ServiceNow and Teams. We hope to use the Virtual Agent through Teams and chat between SN and Teams. We are at the point of working with our IS Security team and they are hesitant to allow all the permissi...
We are evaluating Knowledge Gap Identification in Knowledge Center and are trying to better understand how incidents are grouped into potential knowledge gaps.We are seeing very different results between groups. For example, one group contained aroun...
Hi!For some time now, our knowledge articles have remained published and searchable even after their validity period has expired.Previously, the articles automatically moved to the Outdated workflow state and were no longer searchable until the autho...
Hello @all ,I have a requirement to import 4000 records from azure to servicenow (sys_user_group). For that i have created a flow in which i used 'Look up Groups Stream' data stream, in which page size is 999 , when i trigger the flow only upto 999 r...
We have recently moved away from ServiceNow to another ITSM provider.I have a team of SQL dba's asking "how do we access the data"? 1. we cannot connect to the database, please see the below error: I’m getting an error with companyname_sftpmig_lhr_CH...
