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Resolved! Mandatory Risk Assessment to advance Change Request

My users say they would like the fields on the related list Risk Assessment for their Change requests to just appear on the Change request form, vs clicking open from the Risk Assessment related list (screenshot)  I can't seem to figure out a way to ...

change req risk asmt related link.jpg
JP-ODU by Tera Guru
  • 1025 Views
  • 8 replies
  • 4 helpfuls

Invalud redirect uri

I want to query Service Now from an AI chatbot and I have created an app registry for it but it says invalid redirect uri What does this need to be as we cant get it to work

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joshmorris by Tera Guru
  • 229 Views
  • 1 replies
  • 0 helpfuls

Resolved! Hide select box choice on catalog item

Hello I am trying to hide a value from a select box on a catalog item based on a value selected in another field.  The "Backup Job Failure" value in the Action field should only show when "Hosting Location" is ANG Non-Co-located      

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DreDay3000 by Tera Guru
  • 470 Views
  • 4 replies
  • 0 helpfuls

Task SLA only shows the "Resolution" target.

Hi everyone, good afternoon! How are you all doing?! I created a Task Response (img_01)When the user fills out the Task Response, for priority 2-High and submits it, in the backend it should appear in the "Task SLAs" related list as "Response" first,...

Elton2 by Tera Contributor
  • 990 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to Activate flow?

I deactivate Change Emergency  Authorize flow, now I have to activate it back.Please help 

sumit_p by Giga Contributor
  • 259 Views
  • 1 replies
  • 0 helpfuls

support-tier model

does anyone know about how to create a support structure within ServiceNow, using the support-tier model? What are its capabilities? If there are any demos done in the past that I can be pointed to, will be appreciated.

olubunmis by Tera Contributor
  • 217 Views
  • 1 replies
  • 0 helpfuls

How to add background image on Portal

Step 1: Upload the ImageNavigate to the db_image table.Upload the image that you want to use as the background.Note the Name of the image record (this will be used in CSS).Step 2: Open Page EditorOpen your Service Portal.Click on Instance in Page Edi...

Saba Baig by Tera Contributor
  • 544 Views
  • 5 replies
  • 1 helpfuls

Resolved! Incident Record Producer - Checkbox validation

Hi all, i have requirement  :As process owner I want a check box in ESC Incident form to be checked in case the highest Impact and Urgency are selected.It is fulfilled when- a check box in ESC Incident form is added in case the highest Impact and Urg...

How to give a 5-star rating in survey form

Hi, I want to give a 5-star rating in survey form.We have the knowledge articles are rated so same like i need to give a 5-star rating in survey form as below image.I need like this ---> Rate this survey * * * * * Thanks!

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mania by Tera Contributor
  • 2317 Views
  • 8 replies
  • 1 helpfuls