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Create an OAuth API Endpoint for External Clients

Hi Everyone I am trying to create this situation in the sandbox environment. Getting Started with PowerShell and the ServiceNow API When I get to the part where i am supposed to create a new application registry  I actually see this  When I am expect...

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Auto close changes records

Hi Team,Here is my use case:“Auto-close any change record that has been in the Implement state for more than 24 hours after its planned end date and time has passed. The change should be closed with the close code Unsuccessful and the close code reas...

Akhil32 by Tera Contributor
  • 486 Views
  • 8 replies
  • 3 helpfuls

PII Data Archival and Deletion

Dear ServiceNow Community Members,I would like to do the data anonymization, archival, and deletion of PII data in ServiceNow (CSM), ITSM and scoped applications in my ServiceNow Instance. I don't have Data Privacy,ServiceNow Vault applications.I wan...

How to extract the fields on UI Builder SOW

Hi All, How to extract the fields on UI Builder Service operation Workspace (SOW) to excel sheet Like how we export records as in normal tables to excel sheet please help me  Thank you All.

LeelanathRP by Tera Contributor
  • 308 Views
  • 1 replies
  • 0 helpfuls

Clarification on SLA Due Field Behavior in task_sla

 Hi,Could you please explain how the SLA Due field works on the task_sla table and why it sometimes shows as “UNKNOWN”?Is there any OOB configuration or related table that controls this behavior? If so, please let me know how it works.If there are no...

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mania by Tera Contributor
  • 318 Views
  • 4 replies
  • 2 helpfuls

Price and Quantity widget

We are planning on using pricing on a few of our catalog items. In the OOTB price and quantity widget we realized when an item has no price or no quantity (Qty default is 1) the price column is is empty and Quantity column defaults to 1 and Total dis...

GChanner by Tera Guru
  • 298 Views
  • 3 replies
  • 0 helpfuls

Average COUNT of tickets closed by each service desk agent

Hi SNC,   I have a business request to create a report showing AVERAGE COUNT of TICKETS closed, broken down by Assigned to.   Thought this would be a bit simpler then it seems, so inquiring here to see if maybe I'm missing the 'easier' solution.   Wh...

Dan R by Kilo Expert
  • 8358 Views
  • 7 replies
  • 1 helpfuls

How use a client script to check which fields were modified?

I am writing an onSubmit client script on the Incident table. The goal that it will perform a certain action if the form was modified, except in the case that only "assigned to" and/or "assignment group" are modified. I am currently using g_form.modi...

EJ13 by Tera Contributor
  • 572 Views
  • 6 replies
  • 0 helpfuls