I'm trying to create a custom role to limit users update incidents based on assignment group.a user in "xyz" group and granted this custom role, can only view and update incidents if assigned to "xyz" group. i.e. if an incident is assigned to "xyz" g...
I’m trying to show all work notes from a RITM to its related SCTASK when the work notes are post.In the Classic UI, I can see the RITM work notes in the SCTASK without any problem. However, in Service Operations Workspace (NOW experience), the notes ...
Sub cause Code values are displaying the exact values , not the label values - After submit the problem task, sub cause code display as the value instead of Display value.Note: but this one show display value before submit the problem task and when t...
Hi Community,I’m trying to create a form where selecting a specific country should display only the related project checkbox fields. Here’s what I’ve done so far:Created a UI Policy to hide all project fields when no country is selected.Added conditi...
Hello Everyone ! I want to configure the List sort for only specific group. Update (column in List) - z to aIt should automatically sort when user opens List. Your Answer is Highly Appreciated. Thank you in Advance. Regards,Swapna
HI Community, I have a requirement, i have created one script include what it does is it will create a sla record in sandbox instances (integration) when it is called. i have tested the script include in background script it works fine no issue.Now i...
Hello! We recently implemented the "save as draft" functionality along with a couple catalogue items that are designed to be iterative (information is gathered and input over a period of time before the full form is submitted).We are coming up agains...
When a change with the priority "1 - Critical" is created, this entry should appear in red in the Change Overview in SOW (/now/sow/list/params/list-id/) ("Changes - All").How can this be achieved?
Hello All,I want to update the impact of the incident but below are the conditions.whenever a incident is created affected ci related list is updated and the affected ci's environment is production & there is a field called business criticality is de...
If the change type is “Minor”, the impact should be “Low” by default and - If the change type is “Major”, the impact should be “High” by default.. - Business rule/Client Script CTASK “Technical Review/Assessment” cannot be closed without providing th...
When the user clicks “No”, a text field should appears dynamically. Make it mandatory before the feedback can be submitted.Do we have any out of the box functionality for this? If not, what are some ways that we can achieve this?
If there are variables like "Region" & "Unit". Region is a Multiple choice type variable & Unit is a select box type of variable now based on the region & unit selection there is other variables which are 11 checkbox variables which should be mandato...
Hi Team, I need to create a report that shows the overall CES survey score based on survey responses.I can see the detailed survey answers under asmt_metric_result (each question with actual_value and normalized_value).However, I am not sure which fi...
An auto discussion is initiated for change request when for normal change state moves from new to access and for standard from new to scheduled. Is this an OOB behavior? if yes, then how to disable this.
Hi All, I’m working on an Inbound Email Action where PRTG sends HTML-formatted alert emails to ServiceNow.The incident is being created correctly, and the incoming email body is saved in the description. I want the incident to contain an attachment l...
