Hi All, OOB change request conflict detection for Affected CIs/Impacted CIs is not working even when relevant/all properties in conflict properties page are enabled. After i add some cis into affected cis and impacted services related lists and even ...
Hi Community, in catalog view a variable is mandatory but in RITM view , that variable is not showing as mandatory star mark . how to make mandatory in requested item view . Can anyone please help on this .@Ankur Bawiskar .
Hi ,I have configured a quick link and it should be hidden from end user who has only the role snc_internal. But its getting hidden for itil user also
Hello, I have an SLA defined:When the Service commitment attribute is unchecked, set to false, then start conditions works.When I set it to true, suddenly it stops working.In the service offering that is selected on an incident I have it set up as a ...
function onChange(control, oldValue, newValue, isLoading) {if (isLoading || newValue === oldValue) {return;}// Trigger only when the new value is "new"if (String(newValue).toLowerCase() === 'new') {try {var uiPageSysId = "<UI_PAGE_SYS_ID>";// Classic...
Hi Team, we're investigating whether it is safe to disable the OOB SAML Auto-Provisioning transform map (u_imp_saml_user_3tfrn5kmdn → sys_user) used by our Azure/Entra ID SSO configuration.We've observed that records are being inserted into the sou...
Hi Community, While creating new incident in ServiceNow operations workspace, the work notes field doesn't show up. Referred to below link but still it is not visiblehttps://www.servicenow.com/community/incident-management-sow-forum/several-fields-h...
How to copy attachment from sctask to ritm
Hi All,I got Requirement like if I submit a catalog form then user or user email needs to be added in Microsoft entra group.please help me on this. how I can configure the flow designer what are all the plugin I need to install and need steps on conf...
Good morning all, Looking for your opinions on a matter at hand. I have been asked to make the Short description on the incident form Read only once submitted. We have some teams that who like to add information to the short description and its been ...
We recently started to use Decision Tables.We have created a table to look at an employees department, and based on that assign a catalog task to the right teamWe have some departments that have a specialized Service Desk, so instead of those Onboard...
Hi Community,We have a ServiceNow survey/feedback notification that was sent to external recipients. However, we received the following email notification:Expired: Your Feedback is Important to us. Please take this quick 10-seconds Survey”The email s...
How to send email from servicenow to personnel email(gmail).
We are having some challenges with the formatting of Knowledge Articles. For instance, we had an employee draft a large article with 13 numbered topics each with 6 to 15 bullet points underneath. Unfortunately, the formatting was all messed up when h...
Hi all, In the Service Operations Workspace, the Incident form includes a related list called Impacted Services/CIs, which contains ADD and REMOVE buttons. We have a requirement to hide these buttons for specific incidents. Specifically, when the Ca...
