Hi Team, How to show help text based on user company. I have a company called "Jordons" for this company I want to show help text. for remaining companies I don't want to show help text. For this I have client script written, On Change script i...
Hi community members, In the Hardware Models we are able to configure compatible and/or substitution models for a model. Compatible models are models with 1 to 1 functionality as the model and substitution models are models with same or better functi...
Would like to add additional approvers in the SR and CR workflow in the ServiceNow but without any license cost implications, please suggest the best alternatives.
We want to use Microsoft Teams app for actionable notifications, but we do not want the virtual agent aspect to come through. We want virtual agent to only be applicable in the desktop portal, and just change approvals for example to come through tha...
We have a catalog item which has a variable that then writes to an encrypted field on the sc_task table using a BR. This encrypted field is of type 'Encrypted Text' with Attributes: edge_encryption_enabled=true,no_audit=true,no_sort=true. BR:(functio...
Hi All, We have a requirement to restrict access for a particular group to preapproved standard change templates in change models. I have tried 'Available for' related list approach but it's not working as expected. Can you please suggest feasibility...
Organizations that have been using ServiceNow for ten years or more now have often accumulated hundreds of legacy workflows that, over time, are becoming more difficult to maintain. Flow Designer has become the modern standard for building and autom...
Hello all, If a user is not able to log into ServiceNow, what are the other ways to raise an Incident to Servicenow Team asking about their difficutly logging into Servicenow? We want to build a way to login Incident when the user is not able to logi...
Hi team, So my requirement is when ever a record is updated lets take incident record is updated or any additional commands or work notes are updated i want to show a message symbol on the list view of the record. like the image i have shown.
Hello Everyone, I have one requirement that is, i need to send the schedule Dashboard reports . After that report screen shorts are attached to the Email attachment level send to the receipant but the client is asking to send in Email body in place...
Hello All, I have created write ACL with role mentioned with field and table for the above requirement, but even after implementing and adding the ACL the field still shows as read only for that user role. The field is OOB read only active true and ...
Hi Community!I am having an issue with the ACL. I have created an Table level ACL with snc_internal and I haven't added any conditions so that it can run on all the records. In the Script part, I have given that the logged in User should be part of t...
What is Service Portal?Service Portal allows you to build a mobile-friendly self-service portal experience for your employees or customers. Service Portal is a ServiceNow AI Platform feature that is active by default and interacts with parts of the p...
What is the process to send an email with attachments using Email Client Templates, ensuring that the attachments are visible while composing the email?The attachments are configured in the Email Client Template so that when the template is selected ...
IN SERVICENOW when I am raising a normal or emergency change request I want to have Incident field to be mandatory because of which this change has come. How can I make this possible with out of the box settings. where I can save this related inciden...