VIP Alert PopUp in SOW.

[Chris510]

New sys admin to SNOW and looking for some assistance with a script to fire a VIP alert popup in agent workspace. This script I created is failing on the script include. Error states the title value is null. It is not, there is data there. Any assistance is appreciated. Thanks. 

Client Script:

function onChange(control, oldValue, newValue, isLoading) {

    if (isLoading || newValue === '') {

        return;

    }

    // Get the affected user's sys_id

    var userSysId = newValue;

    // Call the GlideAjax script

    var ga = new GlideAjax('UserTitleChecker');

    ga.addParam('sys_id', userSysId);

    ga.getXMLAnswer(function(response) {

        var userTitle = response.responseXML.documentElement.getAttribute('answer');

alert(userTitle);

        // Check if the title contains 'president', 'svp', or 'evp'

        if (userTitle && (userTitle.toLowerCase().includes('president') || 

                          userTitle.toLowerCase().includes('svp') || 

                          userTitle.toLowerCase().includes('evp'))) {

            // Display the alert message

            alert('Alert VIP');

        }

    });

}

Script Include:

var UserTitleChecker = Class.create();

UserTitleChecker.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getUserTitle: function() {

        var userSysId = this.getParameter('sys_id');

        var userGR = new GlideRecord('sys_user');

        if (userGR.get(userSysId)) {

            return userGR.getValue('title');

        }

        return '';

    }

});

[AnirudhKumar]

The GlideAjax block is missing the function name:

ga.addParam('sysparm_name', 'getUserTitle');

ga.addParam('sysparm_sys_id', userSysId);

Rewrote the script here:

Client script:

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue === '') {
        return;
    }
 
    // Get the affected user's sys_id
    var userSysId = newValue;
 
    // Call the GlideAjax script
    var ga = new GlideAjax('UserTitleChecker');
ga.addParam('sysparm_name', 'getUserTitle');    
ga.addParam('sysparm_sys_id', userSysId);
    ga.getXMLAnswer(function(response) {
        var userTitle = response.responseXML.documentElement.getAttribute('answer');
alert(userTitle);
        // Check if the title contains 'president', 'svp', or 'evp'
        if (userTitle && (userTitle.toLowerCase().includes('president') || 
                          userTitle.toLowerCase().includes('svp') || 
                          userTitle.toLowerCase().includes('evp'))) {
            // Display the alert message
            alert('Alert VIP');
        }
    });
}

Script Include:

var UserTitleChecker = Class.create();
UserTitleChecker.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    getUserTitle: function() {

var userTitle = '';
        var userSysId = this.getParameter('sysparm_sys_id');
        var userGR = new GlideRecord('sys_user');
        if (userGR.get(userSysId)) {
            userTitle = userGR.getValue('title');
        }
        return userTitle;
    }
});