Virtual Agent - active pop-up

[Martina2]

Hello,

Is there a way that the virtual agent pops up actively on the ServiceNow Website?

Currently the user has to actively select the chat box in order to interact with the virtual agent. 

If the virtual agent would pop up actively on the website the benefit would be that the users would see him more easily and would interact with him with a higher probability.

Thanks and regards,

Martina

[Mark Roethof]

Hi there,

It is possible to have the Virtual Agent Window open as default. Unfortunately, you do have to change the out-of-the-box Widget for this. The behavior is being controlled by the Client Controller part.

Kind regards,
Mark

[Martyna Batko1]

Hi Martina 🙂

Try this: https://www.servicenowelite.com/blog/2018/11/7/embedded-virtual-agent-widget?rq=virtual%20agent

[Eric Merkle]

 In Utah we are introducing proactive pop-up, so you don't need to pop-up the full web client and create conversations just to make it more visible. The feature is called proactive triggers. Please review the article 

[Yasser Al Kindi]

Been looking at the same thing, but nothing yet. It seems a fairly obvious option to have though!