Virtual Agent backend tables

[shaik_irfan]

Hi,

When we update any topic i see it updates in sys_cb_topic and sys_cs_topic  in the backend, can anyone please help me to understand the difference between these tables?

[sachin_namjoshi]

 (sys_cb_topic) contains the records for each of the topics in the instance.
 (sys_cs_topic) stores a particular run time of the topic in sys_cb_topic with a user.

Regards,

Sachin

[Mark Roethof · Accepted solution]

Hi there,

When creating a Virtual Agent topic, a sys_cb_topic record will be created. Upon publishing the topic, also a sys_cs_topic record will be created.
What users see in the Virtual Agent client, are the sys_cs_topic records.

Also good to know, if you update the Virtual Agent topic, only the sys_cb_topic record will be updated. The sys_cs_topic record will not be updated, it will only be updated when publishing the topic.
So be aware of this when testing for example!

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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