I am setting up an request that requires follow up items from the assigned technician. I created the variables that need to be completed on the task. I only want the variables to be visible in the task for the technician to complete. I created a UI P...
How can I use standard report tools to write a report that shows me, number of opened tickets today and number of closed tickets today.
Hi, I have a look up select box variable for a catalog item. It is referring to a custom table. I am using a reference qualifier to populate the choices. How can I pass the sys_id of this select box as a parameter to a script include via reference qu...
I am wondering if anyone has run into this issue before. On the Standard Change Proposal we have run into an issue with the state changes to closed on submit or save. We have made a few modifications to the workflow and added the save button to the f...
How to send a notification when sla breaches before 24 hours of time?
Is there anyway to get the reference field on a Business Rule written on the referenced table?there is a business rule written on user table- but i want to get the Caller field of incident on User table Business rule.
As each time a user selects a different homepage while on the homepage, they are effectively customizing their user preference so that the next time they come to the homepage, it displays whatever homepage they left it on.This create a problem for us...
Hi Friends, We have a requirement that tasks in the Service requests should have a ON HOLD status . When the Help Desk kept this in ON HOLD it should pause the SLA and should resume once the state is comes out of ON HOLD state. Can this be achieved?...
Is there a way to change the color of the data labels in the charts in Fuji?Right now it is a greyish color which is very hard to see on the chart bars.Will attach this screen shot to show which one I mean, it's the one that says "Display data labels...
Has anyone implemented IT to HR ticket transfer? Similar functionality like HR to IT case transfer...
I have a requirement to update all change requests with a worknote that includes a short note and also includes the name of the configuration item associated with the CR. I've got a background script written that can successfully update CR's that hav...
HI, I'm new to change mangagement. I did walkthrough youtube videos on Change types and created an emergency change. I have few basic questions on this. I have mentioned my understanding in the points below. Correct me if I'm wrong somewhere on those...
Hello, I'm working on change management in personal dev instance. i have created CAN definitions and meeting. but my question is what is the use of "Meeting Notes" in CAB Workbench. how to add meeting notes while during the meeting? Thanks, Aravind
Hi, What is the criteria for the users to be listed in the reference field "CAB Manager" in "CAB Defintion" form. When I try to select CAB manager from the reference field, no users are listed. That's probably because the users with required role for...
Hi folks, Hope you can help! I'm looking for a way to copy field entries I have in a custom table into an incident form, but ideally I'd want to be able to copy the entries and not save them/create a record, more so they appear within the fields and ...
