Hi, There is an OOB event named: workflow.notification which triggers a notification when the request is rejected. We have customized notifications for rejection and do not require the OOB one. I have checked from where this event is getting trigger...
Hi all, Please help how to pass the variables to Sctask from Order guide. We have same variable sets created on the catalog item and order guide. and checked the cascade variable as "true". Unable to view order guide variables on sc tasks. While in...
I am trying to create a workflow, The end user submits a form and depending on the value they choose in the form, the notification will send to a different group of recipients (see Workflow.jpg). The notification will also contain values of the varia...
What is the purpose of Child Schedule and Child Schedule Entry in a Maintenance schedule? We were guided by Service Now developers that an appropriate way of creating a Maintenance Schedule is in the following format: Maintenance Schedule > Child Sch...
Hi, I have two custom fields created on the Test Case form. Process Area and Description - Both are String type fields. These fields are getting truncated. Initially the length was 40 i made it 50000. When I copy paste from Excel sheet. Its perfect. ...
We have a record producer in our Service Poral called "Report an Issue". When the record is submitted in the portal, it creates the incident record with all the data elements that are required to trigger the SLA record. However, the SLA record is n...
Hello guys, Could you give me any idea, preferely an onLoad client script, which could hide the search field on a List collector? See screenshot. "No_filter" attribute is good to remove the filter, but I want to remove that search box also. Thanks! ...
Hi All, I can see in the documentation that service catalog variables are audited for changes made in the RITM or service catalog task. I have verified in my instance that the property is set correctly but when I create a request and then go an...
Hi, Could anybody suggest me to put validation for planned start date, planned end date and actual start date, actual end date fields. Actual start and end date field will allow to submit the value in between planned start and end date. How to put va...
I need to change Color of variable of catalog item on service portal based on condition . I tried with g_form.getControl but it is not working in portal. Any help on script here will be highly appreciated . Thank u in advance .
Hello, I am running a server side script step in ATF and test result is returning success but the issue is that the output variable is empty although i am filling it in the script and the result is not empty. Can anyone tell me what's the issue? NB: ...
I have a client who is on Geneva, but is a legacy client, so their Asset Management (which predates Calgary) is in need of some cleaning up.They have expressed the desire to start managing some of their consumable assets by bundles. So, they would ...
Hi All, I need help auto populating Category and Subcategory fields on RITM and SCTask forms after the request has been submitted. I tried using the workflow and BR but no luck. The Category on ritm and sctask should auto populate e.g "resource" whil...
Hi Allplease explain the difference between below UI Properties.Allow the use of the "Insert" and "Insert and Stay" options on task derived tables.Show "Save", "Insert" and "Insert and Stay" buttons on forms
Hi All,Can anyone please help me to understand what does GlideModal('show_list') represents(is it UI Macro, UI Page or something else)in the below code and where can I find this 'show_list'.var gdw = new GlideModal('show_list'); gdw.setTitle(title)...
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