We have old incidents with business duration values 'zero'. So I wrote a background script to update values. In our business scenario we need to calculate the business duration as time between opened_at and resolved_at instead of closed_at. The probl...
We gave a user template editor and template editor global roles. For some reason they can create templates but they are getting limited option on what fields they can edit. Any thought on why they do not have the ability see all the fields?
Hi All,I am required to make a field named "Location" as read only on the sc_request form.For which, I have written the UI policy on the form and also the onLoad Client Script , none of which is making the field Read Only.Can you please help me out t...
We are relatively new to ServiceNow and want to leverage the Service Catalog to order PCs and Software items. I have activated the many out-of-box items as a way to provide a demo to leadership, but we will want to slightly change some of these. ...
I need to create some reports which include variables on Requested Item and assignment group in Catalog Task. However, can't seem to find a way to combine these fields togeter. Any idea? I don't have Assignment Group on Requested Item form, only on ...
I have a Workflow that is used for the creation of Change Requests. The Workflow automatically extracts information from the change form (Implementation Plan and Test Plan fiels) and creates 2 Change Tasks when the Change Request is submitted to Re...
Hi Community,on my Form Widget in Service portal when I try to click Save, it wont work. Could you please help me here and the Form widget I use is out of the box hence their will be nothing wrong with widget i guess. how I have to get that save acti...
One of our IT groups is requesting the addition of 7 more custom Status values on Change Request form. The additional status values would be used in workflow for this group, but may not apply to other groups that use Change Request. My thought h...
We are getting records from a third party monitoring tool into the event table (em_event). But after few days the records are getting deleted automatically. I can't find any reason as there is no OOTB scheduled job, business rule,etc for doing this.P...
Hi,I wanted to learn about the in and out working of connect support, but i didnt find the wiki docs or youtube videos helpful. Can someone please help with indepth documentation ?i am basically want to understand how chat_queue_entry, live_profile,l...
I have a currency field on a table called Balance (u_balance). When I get the contents of a table record via the REST, the u_balance field returns a numeric value which is value in USD (our default system currency).For example, when the field conta...
I have a Scheduled Jobs which running daily for Request (100+) records and assign it to specific group. Is there any way to set interval say 10 seconds to between each and every records.Reason we thought is that Scheduled Jobs runs for 100 records an...
On a catalog item I have a question that is a choice list (drop down).It consists of several values that each execute a different path in the workflow.It turns out that 1 of the choices is not ready for production so I want to temporarily hide it or ...
Hello community,I'm searching for some functionality that allows task auto-assignment based on skill and workload of the group members. I've looked into Queue Manager from the Share and it provides great functionality for auto-assigning tasks based o...
Hello,On my ServiceNow catalog items, I have a field asking users when they would ideally need to receive their item by (it is a date field called needed_by). I would like to set a restriction that they cannot pick a date unless it is 7 days from the...