We had a scheduled Export export which used to export all the incident table data daily at 6.00 am so I have unchecked "Appended Timestamp" so every time new data will replace in the MID Server.. For first time export all the records, but from secon...
Hello Team, i need below help, on Incident form I want "Attached Knowledge" tab under Related lists. Along with this tab I also need an EDIT button so that KB articles can be added by users. However when I edit related list and try to add attached kn...
How to make a field readonly onloading on a ui page Source<input type="text" id="selectDesc" readonly="true"></input> tried this but not working
We are migrating the team into Agent Workspace and they love it. But i cant get the "Request Approval" UI Action to work in the Agent Workspace. It works fine in the classic UI. The button appears in the Agent Workspace, but clicking the button doe...
Hi All, I have created a list view called "Demo View" on the incident table and given a role as "Demo Role". So the user having that role should be able to see that view. But it is visible to all the users irrespective of the roles. Is there any sol...
Hello, We have a scenario where inbound emails with a certain set of conditions are to be created as incident tickets. However, there is a bit of a caveat where if another set of conditions cannot be met, then there should be no incident ticket creat...
I have a reference field on a request form that I have the reference qualifier set up:This returns the sys_id in the reference fieldHow can I change the value displayed to be the user name?And I don't know why when I select one of the sys_id's above ...
We have two instances(A nd B) and we are creating incidents in one(B) and creating incident for same on other instance(A) using a business rule and using post method request.setEndpoint('https://instanceA-service-now.com/api/now/table/incident'); req...
Hi , we got requirement to check URL validation for one field. I have written the below script , but it is always giving invalid URL (i am giving "https://development.service-now.com " for testing) var url = g_form.getValue('u_link_to_training_ma...
We are being asked to include the RITM attachments into the Catalog Tasks automatically. Can you share the steps or script?
integration Best practices? Thanks
Two types of single-line text input fields are supported in Service Catalog: Single Line Text and Wide Single Line Text. Single Line Text of 100% width and Wide Single Line Text look exactly the same. Is there any difference between them?
I am getting below error while accessing a public url - Method failed: (/api/products/3) with code: 403 - Forbidden username/password combo URL - https://reqres.in/api/products/3 this is a public url, not any credential is required for this , I ha...
Hello, I have created a record producer with two variable set, one of it is multi-row variable set. I wanted to update a variable outside my multi row variable set, I am not able to do it on the service portal, but it's working on the backend. I have...
in incident table when i am selecting a assignment group,the group members of that group does not autopopulate in assigned to reference window
