Virtual Agent - Change multi-link URL

[rafas_10]

Hi everyone, 

I hope you are doing well.

Currently in our Virtual Agent configuration we have multi-link to display several articles from the 'kb_knowledge'.

Currently the URL is being displayed as 'https://<InstanceName>.service-now.com/kb_view.do?sys_kb_id=f1ce2ba3c39ade5cd3bcb98dc00131a1' which I don't want.

I want it to have the format:

'https://<InstanceName>.service-now.com/esc?id=kb_article_view&sys_kb_id=c941d243c3965650d38f9975e001....

Where can I make this change?

Thank you for the help.

Kind regards,

Sérgio

[Ankur Bawiskar · Accepted solution]

@rafas_10 

Please close/delete this thread as your question is already answered here

Virtual Agent - Change multi-link URL