VIrtual agent chatbot - keywords search issue

[diNesh_M]

Hi all ,

In the virtual agent chatbot ,is it possible to edit the sentence "Please type your request " in the search box? .

Because if incase the end-user type a request of his choice in "please type your request " box ,it says "I am sorry but I didn't understand your request."

This happens because in the search box it is expecting the end user to type a topic name that comes under " Show me everything " ,where as the user thinks he can search any keyword and it will dispaly the output.

Any input on this would be so helpful.

Thanks,

DiNesh.M 

[diNesh_M]

Hi Mark ,

I created a new record as you said,but still the message remaisn the same in virtual agetn chatbot.

[Mark Roethof]

It was about "Please type your request" right? Your image shows "Type  your request" (with a double space?). So no, this will not work.

Try changing the key into "Please type your request".

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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LinkedIn

[diNesh_M]

Hi Mark ,

If you see the first image that  i shared ,it has "please type your request " in the search bob.

But my aim is to change "Please type your request "  into different sentence of my choice ,as it does not make any sense when we type a keyword in search box like email and it says "I am sorry but I didn't understand your request.".

It will only display an output when we type something that is available in "show me everything".

Kindly reply me if you need any other clarification

Thanks,

DiNesh.M

[Mark Roethof · Accepted solution]

Changing the sentence is what I showed. It's also a proven mechanism to work, if you at least use the key 100% accurately. As mentioned, you added a key that wasn't accurate.

An example, that changing the sentence works:

Or is your question different? Than please clarrify your question a bit more.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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LinkedIn

[Krissy]

changing the message as per @Mark Roethof , but is there away to disable or make the type option "read" only??