In my user table, I have various email addresses for departments, i.e, @123.org, @456.org, etc When creating a new INC I can search all users and see the various email addresses and users. However, when I have an existing INC and want to change the ...
Request to remove completed Sprints in the Agile Planning board combo 1) If we navigate to the backlog. 2) Select a story 3) Select the Sprint and see this list which includes Sprints marked complete / Inactive (in the example below the 2019-...
Hello.I have the role of admin in ServiceNow and I use templates regularly to quickly create changes and incidents.We have many requests from a managers groups that they can create and update their template.By cons we can not give these manager role ...
Hi I have doubt regarding Submit Order(POST) in Service Catalog API. I am able to create an REQ/RITM using REST API. I want to get Short Description to be reflected in the list. I hope you all have understood my question. Thanks & Regards, Vaishna...
Hi All, I want to create a new choice in 'Sub Category' field. I tried creating a choice through field dictionary but in the 'choices' tab I'm not able to see old choices. And there is no client script responsible for choice creation in Sub Category...
Hi, I have a variable (type = CheckBox) that when it is checked, I do not want the attachments on the SC item to be mandatory, otherwise if the CheckBox is not checked, it should be mandatory. I can't figure out how to achieve this. Can someone provi...
Hi All, I have created a normal change workflow which gets attached on a specific condition once a change is created. this is working perfect when change is directly created. But when a change is created from an incident it is attaching the default N...
Hi All, I want to make the related field "Config admin group"(reference field) under the "Configuration item" hyperlink. When I click on that link it should redirect to the "on-call schedule" page for that particular group as well as for the current ...
Hi All, How to send email notification to recipient lists when publication is published. Only this notification is triggering, who all under recipients lists its trigger to them. Could You please help me. Thank You, Sai.
Hi, I want to get the PDF file of a workflow. Is there a way to extract it from the workflow editor or with any external tool or plugin integration into ServiceNOW? Thanks, Gowtham
Greetings everyone, I am having issues with playback of multiple embedded videos from a Microsoft article in our internal knowledge base. It tries to load the video and ends up showing a black box. Below you will find the Microsoft article I am tryin...
Hello, I need a bit of help with the testing of Inbound Email Actions. The OOTB inbound action named Create Incident (Forwarded) was edited by me and I created a script which looks like this: if(email.direct.indexOf('xxxx@service-now.com') >= 0) {...
Hi All, I kindly request you to provide me with the test case examples or scenarios for knowledge management process. Please do the needful. Thanks and Regards Vinay P
Hi All, Is there an option to extract a published workflow in PDF format. Please let me know. Regards, Sreedhar
Hello All, I created a report and shared it to everyone with ITIL role. But when I impersonated any ITIL user, I see SAVE button is grayed out. Is there a way to provide them update access as well. Thanks, Pooja
