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I have created a onSubmit() client script in Incident form here my requirement is something whenever i select issue opened start date is greater then issue Resolved date.

Hi, I have created a onSubmit() client script in Incident form here my requirement is something whenever i select issue opened start date is greater then issue Resolved date. But when i am submitting the form without filling those details still i am ...

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veera11 by Kilo Explorer
  • 1721 Views
  • 6 replies
  • 1 helpfuls

Resolved! I want to filter "Request For" on Order confirmation pop up.

I want to restrict "Request For" on Order confirmation pop up to show users only based on logged-in user's organisation. So i'm trying to call a script include in a system property "glide.sc.request_for.query" which returns a query. But this is not w...

sai195 by Tera Contributor
  • 1553 Views
  • 7 replies
  • 3 helpfuls

Ping a Server and Fetch IP Address

We have a requirement to ping a given server name to fetch thabcde pvt ip address of the server. Is this doable in servicenow. If so any KB or how to? Eg: Server Name is abcde IP Address is 10.0.0.10 In the request field - While entering the host nam...

Bharath21 by Kilo Explorer
  • 1928 Views
  • 1 replies
  • 0 helpfuls

Resolved! Due Date on RITM

Hi, How is Due date populated on RITM ? what is the relation between Due date on RITM and it's Tasks ? Is SLA for task same as Due date ?

Kumar38 by Kilo Sage
  • 6562 Views
  • 1 replies
  • 3 helpfuls

Resolved! Flow Designer - If Logic - Uppercase/Lowercase

Hi, Is there a way to make the Incident High based on text in subject line? Text to include: urgent, urgency, immediate, urgently,  I know the dumb way of creating multiple OR condition, but is there a way we convert the subject to lowercase and matc...

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Nabot Dash by Kilo Contributor
  • 1814 Views
  • 2 replies
  • 2 helpfuls

Resolved! Behavior of Additional comments and Work notes on Form?

Hi All, I have Issue with Arrangement order of  Additional comments and work notes in hr cases forms in one Table(sn_hr_core_case_relations) it is  showing  like as shown below and other hr case table (sn_hr_core_case_relations) shoeing differently a...

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Naga_Raju by Tera Expert
  • 1497 Views
  • 5 replies
  • 0 helpfuls

Want to add requested for field on report on task table.

Hi, I want to add requested for field in report on task table.  As requested for field is not a task table field I am not able to get the value of it in task table report. I have tried by adding extended fields but through that I am getting only inci...

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dhanu3 by Kilo Sage
  • 1923 Views
  • 9 replies
  • 0 helpfuls

Resolved! Want to get breach time field data from task_sla table and get it displayed in custom field created in incident table.

Hi All, I need to get the data from breach time(planned end date) field in task_sla table and get it displayed in custom field in incident table form.I have tried many business rules by taking reference from community only but i cant able to get it.C...

Resolved! Dynamic filter using script include as reference

I'm trying to create a Dynamic filter using script include or also Business Rules, how ever, I've been trying and when i tried to recognize how to do:Script include / Application: Global / Accessible from: All application scopesDynamic Filter / scrip...

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tiagomacul by Giga Sage
  • 9401 Views
  • 16 replies
  • 26 helpfuls

Survey Trigger ID is Empty

Hi Everyone, My Organisation wants to send a survey every time an Incident or an RITM is set to "resolved/closed complete" I'm able to send a notification through an email but once someone has taken the survey and I go to Surveys-> completed, I'm una...

Resolved! How can i get department value for a user in default value.

Hi,   I have a field called Assigned to (assigned_to) which is referring to the User (sys_user) table on an incident form. I have a new field called department on the incident form. Based on the assigned to value, it should retrieve department and po...

Rithu by Kilo Contributor
  • 6243 Views
  • 14 replies
  • 2 helpfuls